KeNIC is a registry with the sole responsibility of administering, managing and operating the .Ke domains in Kenya.Main Duties1. Support maintenance of technical systems including ensuring uptime, security and ongoing update/upgrades for improvement.2. Providing technical support using available ticket system and/or phone call support for all technical issues both internal and external.3. Building and maintaining documentation of all KeNIC systems and infrastructure plus assist in creating user manuals.4. Monitoring system(s) performance, troubleshooting issues and submits regular reports on the same.Responsibilities1. Owning projects as assigned by Information and Technology Manager, creating workplan and managing deliverables as per project scope.2. Support the Information and Technology Manager in development of strategic initiatives to support business growth3. Maintaining all critical KeNIC software applications and infrastructure systems by installing and configuring software, hardware and networks ensuring uptime, security and utilization of new technologies.4. Developing expertise and training staff on existing and new technologies for KeNIC systems.5. Managing infrastructure equipment maintenance and tracking the maintenance schedule6. Maintaining quality service by establishing and enforcing organization standards.Projects Completed1. Email Migration to Microsoft 3652. Administration of DNS & Registry Servers3. Development of Ideas Sharing Portal4. Development of Fleet Management App5. Data Protection Impact Assessments6. Network Access Control7. Development of Support and Ticketing System Accomplishments1. Chair of Reward and Recognition Committee2. Awarded Departmental Recognition in Q2 20244. Awarded Winner on Core Values - Innovation in Q3 2024 3. Technical Support for Kenya Internet Summit 2024

My expertise lies in keeping the tech world humming – both behind the scenes as a Systems Administrator and on the frontlines as a Website Administrator. Here's a glimpse into my diverse skillset:1. Systems Administrator:Infrastructure: I've architected and maintained complex server and underlying network resources, ensuring smooth operation and peak performance. Security: Proactive defense is my game. I've implemented robust security measures to safeguard sensitive data and keep cyber threats at bay. Troubleshooting: When tech hiccups arise, I'm the detective on the case. I diagnose issues with precision and swiftly resolve them, minimizing downtime and keeping everyone productive. Projects: i. VPS Server Installation and Administration on Linux OS (CentOS/WHM/cPanel) ii. Web Hosting Setup (Apache, MySQL, PHP) iii. Email Server Setup (Exim, RoundCube, IMAP, SMTP) iv. DNS Management (A, MX, TXT, DKIM, DMARC records) v. Security Management (SSL, TLS, Firewall, Website Security)2. Website Administrator:Development: I've built and managed engaging websites, crafting compelling content and ensuring a seamless user experience. SEO: I understand the power of search engines. I've optimized websites for visibility, driving organic traffic and boosting online presence. Performance: Website speed is my mantra. I've implemented strategies to enhance website loading times and keep users happy. Projects: i. Website Development and Administration on WordPress CMS - https://www.afralti.org ii. Elearning Development and Administration on Moodle LMS - https://academy.afralti.org iii. Intranet and CRM Administration