Robert Müller Email & Phone Number

Product Management | Digitalisation | Core-Banking | ICT Transformation Programs | Delivery Management | Lending & Risk Management | Payments20 years of experience working with european banks and two years in consumer finance. Delivered large business transformations. Improved tens of commercial and retail lending processes and bank-wide risk management.Achievements:★ Programme Manager managing portfolio of card payments orchestration deliveries for a leading global company that produces and supplies oil, gas, and lower carbon energy. Re-introduced and supervised regular release management process for the portfolio of customization change requests.★ Program Leader in Payments area for up to 11 Unicredit banks in CE&EE accountable for several complex multi-year project initiatives incl. ECB driven upgrade of Target 2 RTGS (EURO clearing and settlement systems) to XML; SWIFT driven upgrade to XML format (ISO 20022 program adoption in CBPR+); Critical Foreign Payments system upgrade to a new version.★ Chief product designer accountable for innovative transformative digital Consumer Finance offering design with aim to deliver ambitious business KPIs.★ Introduced Agile way of working in KB. Setup of Enterprise Services tribe. Coaching of tribe lead and of CBS and Process automation squads. Development of cca. 10 Agile Coaches. ★ Stabilized and finished delivery of a large transformation technologically innovative project in area of consumer lending. Team size ~150 FTE. Enables the bank proceed to higher maturity of working Agile@Scale in the future innovations by adopting a micro services based architecture.★ At Essox as Head of Change Management steered portfolio of 10+ larger projects. Prioritized requests and managed resources allocation (~12 ths. int. MDs a year + vendors, annual budget in mil. of EUR).★ Advised to management of multiple european financial institutions (incl. SG/KB/Modrá pyramida, KBC/CSOB, Raiffeisen, GE, Unicredit, Sberbank, Telenor FS, and Intesa SanPaolo)★ Managed delivery of three large core-banking transformations:1. launch of a new mobile bank for a telco in 1 year,2. a core-banking system replacement in 2 years,3. one core-banking system replacement programme (cancelled).★ Designed innovative retail lending solution on a multi-channel platform with aim to win hundreds of thousands of new customers in three years★ Advised to leading Czech firms how to reduce operating expenses by 4 – 10 % in two years★ Delivered multiple planning, business intelligence, management reporting solutions

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  Masarykova Univerzita Ekonomicko-Správní Fakulta

  Economics