Job Description and duties include:* STAR (System for Tracking Automated Requests) Administrator over the entire platform. Meetings - provided training, creation, editing and provisioning of STAR forms and STAR sites.* Other security access provisioning requests include: IPDM, Maximo, DESE, MARS applications. * Created Maximo forms and as the focal for MARS (My Account Request System), created accounts.* SQL Developer 4.0 Oracle/Toad database monthly metric reporting for management and various STAR sites .* Involved in numerous DXC training courses including (e.g. AGILE & Security Monitoring) Provide Cyber Security User Provisioning role for the client.* Performed problem resolution for issues associated with processing access provisioning requests.* Worked with IPDM department to secure proper procedures to IPDM users for database access. *Collaborate with IPDM leads to insure database connections on the Make_User Spreadsheet and that it will execute those queries needed to access the applicable database.* Creating and editing STAR forms for IPDM and EDRS access as needed. * Learned procedures related to updating servers i.e. IPDM V22 production and H47 production. * Perform the SOW in compliance with client’s defined Service Level Agreements.* Answered general questions and inquiries pertaining to requesting and provisioning access via IM, email, or request system.* Answered Account and Access Management hotline during published hours of support.* Worked problem tickets via various ticket systems for issues related to the applications we support.

Detailed scheduled reporting:Maintenance reports - For example, monthly Medicare membership trending reports included categories - ER Visits, Hospitals Admits and Readmits, Urgent Care and MHSA visits, SNF stays.Ad-hoc Reports – For example, Drug Analysis reports include claims information documented for Medicare members (i.e. diabetic meds>by zip-code>Urgent care vs ER visits). Ad-hoc Reports – For example, Skilled Nursing Facility reports included Hospitalist physician data.Patient Outcome Data (POD) reports – For example, reports listing Admit dates, Readmit dates, Durable Medical Equipment (DME), Special Needs Plans (SNP) services etc.Quarterly SNF analysis reports by county (includes Cohorts – Pulmonary, Dementia, Cardiac etc.) services by SNF facility. • Experience in processing, reviewing and troubleshooting of supplemental data from hospitals and provider groups• Tracking, trending and proactively identifying issues with various data feeds • Ad-Hoc analysis reporting pertaining to the quality of care delivered to Medicare HMO/PPO membership for North Florida Region (NFL).• Supporting role in Clinical and I.S. strategies and projects• Performing Quality Assurance work for various projects, both internal and those going into a Production environment• Knowledge of Medicare Part A & B Documentation• Providing feedback on issues and suggested improvements for existing processes Additional duties as assigned• Experience with SAS & SQL programming Language • OBIEE Answers Programming Language• Star Schema Protocol - Utilizing fact/dimension models (i.e. Primary Key, Promotion Key, Customer Key, and Date Key, etc.)

Experience with iMed clinical software applications encompassing EMAR (Pharmacy Operations), Radiology, Order Communications (Order Entry, Kardex etc.), Flowsheets, Crystal Reporting Enterprise Scheduling & Enterprise Transcription and Assessments. Organized and instituted training with hospital clients in various states. SQL queries included for example, multiple claims written by various in-network physicians vs out-of-network physicians for example, ulcer, high blood pressure, diabetic, cholesterol medications within a certain geographic location and within a specific period. Some foreign key indicators included age, weight, height, medical history for reoccurring conditions, etc. Additional experience includes all applications mentioned above as they relate to end-user training, application analysis, integrated testing, implementation support and participation in go-live operations. In addition, job responsibilities include installation, training and support for acute care and long term care facilities executing Keane Net Solutions (KNS) and NTT DATA Optimum 3.1. Improved methodologies for implementations by creating end-user documentation for training and application for specific check offs.  Completion of installs/projects as designed by the company and client Support and implementation of Acute Care, Pharmacy, CPOE, EMAR and MU. Troubleshoot and resolve software issues. Implement and document client SR logs working remote and in office. SQL and SAS Programming related to clinical order entry claims (i.e. pharmacy, laboratory, radiology and assessments) data. Examples of Proc SQL syntax statements include inner and outer, right/left joins – keywords to create temporary tables from the initial tables.  Support with Demos and Development with Product Management. T-SQL queries used to troubleshoot in HL7 interface Rad and Lab transactions.   Executed Keane Network Solutions and Minimum Data Set (MDS) Version 2.0/3.0 

Enthusiastic and comfortable knowledge of implementation of Eclipsys Corporation Sunrise Clinical Manager software product(s) according to a pre-defined project plan and documentation specs. Responsible for the build, design, test, install, support, and training to new and existing customers. • Participated in multiple Eclipsys Sunrise software go-live environment activations. Sites include Abington Memorial Hospital, Dekalb County Hospital, University of Pennsylvania Hospital, University Health System and Johns Hopkins University Hospital• Eclipsys software management includes Sunrise Clinical Manager releases. 3.04, 3.3, and 3.5. Trained hospital onsite end-users and new Eclipsys personnel on clinical application.• Software application pharmacy configuration experience and Orders and Results application knowledge• Pharmacy configuration and Order Form maintenance at Johns Hopkins University Hospital• Additional experience includes Pharmacy Support, Structured Notes, Flowsheet and Eclipsys training material development at Abington Memorial Hospital