Robert Navorska Email & Phone Number

United States

Wichita Falls, Texas, United States

United States

Wichita Falls, Texas, United States

Wichita Falls, Texas, United States

● Provide first level technical support to end users for technology related issues ● Experience with Desktop Remote Control tools (i.e. Bomgar, LogMeIn, etc.) ● Experience using an Incident Tracking System ● Ensure proper documentation for each interaction and escalate when necessary ● Resolve all issues using standard practices, procedures and company approved troubleshooting tools and workflow processes ● Provide support to investigate data anomalies to determine possible root causes. ● Provide solutions and / or recommendations to end user problems reported to Helpdesk. ● Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes. ● As needed, provide support to coach / mentor system functional end user training ● Rated and reviewed in customer satisfaction surveys for delivery of service ● Escalate issues to appropriate parties as necessary

Wichita Falls, Texas, United States

• Ability to navigate through multiple computer applications with speed and accuracy. • Ability to work with customers to resolve billing inquiries. • Provide troubleshooting assistance to customers with technical issues on their wireless device. • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. • Maintain a high level of world class customer service/professionalism to a wide range of customers. • Recommend products that best suit the customer’s wireless requirement. • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals. • Ability to collect balances on due accounts. • Ability to achieve metrics set and maintain compliance requirements.

Wichita Falls, Texas, United States

• Ability to navigate through multiple computer applications with speed and accuracy. • Provide troubleshooting assistance to customers with technical issues on their wireless device. • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. • Maintain a high level of world class customer service/professionalism to a wide range of customers. • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.

Wichita Falls, Texas, United States

• Ability to navigate through multiple computer applications with speed and accuracy. • Ability to work with customers to resolve billing inquiries. • Provide troubleshooting assistance to customers with technical issues on their wireless device. • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. • Maintain a high level of world class customer service/professionalism to a wide range of customers. • Recommend products that best suit the customer’s wireless requirement. • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.