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Robert Needham is listed as IT Problem Management at Elevance Health, based in Independence, Kentucky, United States. AeroLeads shows a work email signal at anthem.com and a matched LinkedIn profile for Robert Needham.
Robert Needham previously worked as Business Analyst at Elevance Health and WorkForce Manager at Elevance Health. Robert Needham holds Masters, Information Systems from University Of Phoenix.
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Robert Needham is a IT Problem Management at Elevance Health. He possess expertise in business analysis, testing, visio, sdlc, call centers and 42 more skills. Colleagues describe him as "My team provides production support for the IVR system used by Robert's project, FEP. Robert is our go to person for FEP, both for technical issues, and from a business perspective. He is easy to work with, quick on the uptake, easy to communicate with, responsive, and knowlegable. Plus he has a good sense of humor. It is a pleasure to recommend him."
Listed skills include Business Analysis, Testing, Visio, Sdlc, and 43 others.
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Indianapolis, Indiana, US
- Identify and prioritize system problems affecting our business partners- Manage the workflow process to identify root cause and determine resolution and future prevention- Coordinate with Internal IT and External Vendors, SMEs.
Indianapolis, Indiana, US
Monitor phone systems and applications.Helped to achieve and exceed department goals for timeliness.Act as Liason between Business and IT Assist with testing activities for various systemsProvide assistance for technical issues and coordinate with IT personnel to resolve quickly and efficiently.Gained Proficiency in IBM Rational Suite, i.e. Clearquest.
Indianapolis, Indiana, US
Monitor Call Center ActivitiesMonitor Agent Adherence to schedulePerformed statistical analysis to provide forecasts for incoming callsCreated Agent schedules based on forecasted calls.Coordinated with IT resources to ensure quick recovery during any system outage that impacted the call center.Performed Data mining and analysis to production associate.
- Successfully migrated database environment from MS SQL 2000 to MS SQL 2008 R2.- Successfully updated Patient Scheduling Application to recommended standards.- Successfully migrated EMR (Electronic Medical Record) software from VB6 on.NET 2.0 framework to VB.NET on 4.0 framework.- Updated Reporting capabilities to use new SQL environment.- Monthly system.
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Robert Needham works for Elevance Health.
Robert Needham is listed as IT Problem Management at Elevance Health.
AeroLeads has found 1 work email signal at @anthem.com for Robert Needham at Elevance Health.
Robert Needham is based in Independence, Kentucky, United States while working with Elevance Health.
Robert Needham has worked for Elevance Health and Beverly Hills Physicians.
You can use AeroLeads to view verified contact signals for Robert Needham at Elevance Health, including work email, phone, and LinkedIn data when available.
Robert Needham holds Masters, Information Systems from University Of Phoenix.
Robert Needham is listed with skills including Business Analysis, Testing, Visio, Sdlc, Call Centers, Business Requirements, Vendor Management, and Genesys.
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