Robert Needham

Robert Needham Email and Phone Number

IT Problem Management at Elevance Health @ Elevance Health
Robert Needham's Location
Independence, Kentucky, United States, United States
Robert Needham's Contact Details

Robert Needham personal email

n/a
About Robert Needham

Robert Needham is a IT Problem Management at Elevance Health at Elevance Health. He possess expertise in business analysis, testing, visio, sdlc, call centers and 42 more skills. Colleagues describe him as "My team provides production support for the IVR system used by Robert's project, FEP. Robert is our go to person for FEP, both for technical issues, and from a business perspective. He is easy to work with, quick on the uptake, easy to communicate with, responsive, and knowlegable. Plus he has a good sense of humor. It is a pleasure to recommend him."

Robert Needham's Current Company Details
Elevance Health

Elevance Health

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IT Problem Management at Elevance Health
Robert Needham Work Experience Details
  • Elevance Health
    It Problem Management
    Elevance Health Feb 2019 - Present
    Indianapolis, Indiana, Us
    - Identify and prioritize system problems affecting our business partners- Manage the workflow process to identify root cause and determine resolution and future prevention- Coordinate with Internal IT and External Vendors, SMEs.
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  • Elevance Health
    Business Analyst
    Elevance Health Feb 2008 - Feb 2019
    Indianapolis, Indiana, Us
    Monitor phone systems and applications.Helped to achieve and exceed department goals for timeliness.Act as Liason between Business and IT Assist with testing activities for various systemsProvide assistance for technical issues and coordinate with IT personnel to resolve quickly and efficiently.Gained Proficiency in IBM Rational Suite, i.e. Clearquest, Rational Quality Manager and RequisitePro.Familiar with other IBM Rational Products, i.e. Rational Functional Tester and ClearCase.
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  • Elevance Health
    Workforce Manager
    Elevance Health Jun 2005 - Feb 2008
    Indianapolis, Indiana, Us
    Monitor Call Center ActivitiesMonitor Agent Adherence to schedulePerformed statistical analysis to provide forecasts for incoming callsCreated Agent schedules based on forecasted calls.Coordinated with IT resources to ensure quick recovery during any system outage that impacted the call center.Performed Data mining and analysis to production associate productivity scorecards for Managment.
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  • Elevance Health
    Customer Service Representative
    Elevance Health Aug 2002 - Jun 2005
    Indianapolis, Indiana, Us
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  • Beverly Hills Physicians
    Senior Developer
    Beverly Hills Physicians Jul 2013 - Present
    - Successfully migrated database environment from MS SQL 2000 to MS SQL 2008 R2.- Successfully updated Patient Scheduling Application to recommended standards.- Successfully migrated EMR (Electronic Medical Record) software from VB6 on .NET 2.0 framework to VB .NET on 4.0 framework.- Updated Reporting capabilities to use new SQL environment.- Monthly system monitoring and maintenance activities- Designed/Implemented Web Based Patient Registration and Consent Forms complete with electronic signature capture and storage in EMR.
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Robert Needham Skills

Business Analysis Testing Visio Sdlc Call Centers Business Requirements Vendor Management Genesys Analysis Ivr Requirements Gathering Requirements Analysis Business Objects Sharepoint Business Intelligence User Acceptance Testing Workforce Management Vss Systems Analysis Software Documentation Integration Troubleshooting Software Project Management Pmp Visual C++ Vb.net Clearquest Business Process Mysql Clearcase Pmo Microsoft Sql Server Project Management Php C# Asp.net Mvc Oracle Sql Developer .net Software Development Life Cycle Scaled Agile Framework Agile Methodologies Agile Leadership Safe Sql Databases Business Process Improvement Customer Relationship Management

Robert Needham Education Details

  • University Of Phoenix
    University Of Phoenix
    Information Systems
  • Northern Kentucky University
    Northern Kentucky University
    Computer Science

Frequently Asked Questions about Robert Needham

What company does Robert Needham work for?

Robert Needham works for Elevance Health

What is Robert Needham's role at the current company?

Robert Needham's current role is IT Problem Management at Elevance Health.

What is Robert Needham's email address?

Robert Needham's email address is ro****@****hem.com

What schools did Robert Needham attend?

Robert Needham attended University Of Phoenix, Northern Kentucky University.

What skills is Robert Needham known for?

Robert Needham has skills like Business Analysis, Testing, Visio, Sdlc, Call Centers, Business Requirements, Vendor Management, Genesys, Analysis, Ivr, Requirements Gathering, Requirements Analysis.

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