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An information technology professional with demonstrated success bringing customer-focused solutions to market using empathy, research, and continuous improvement. A servant leader experienced in transforming business systems through cross-organizational initiatives. A pragmatic problem-solver with outstanding communication skills, and a knack for finding clarity when complexity exists. An action-oriented person who thrives in autonomous work environments that allow for hands-on experiences.
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Senior Business Relationship ManagerIheartmedia Mar 2021 - Feb 2024New York, Ny, UsResponsible for engaging with all levels of leadership within the iHeartMedia organization, with a goal of understanding business objectives and facilitating their achievement through product development and process change management. -
Technical Product ManagerAmerican Family Insurance Dec 2019 - Feb 2021Madison, Wi, UsResponsible for delivering data driven products and services to support AmFam's Claims Division. Conducted market trend analysis and customer empathy interviews; defined the product vision, goals (OKRs), and roadmap; and managed the product development lifecycle across multiple dimensions (i.e. features, cost, risk, and support). -
Data Science Engineering ManagerAmerican Family Insurance Dec 2018 - Nov 2019Madison, Wi, UsResponsible for supporting data science research and modeling efforts by leading the development of data processing systems and interfaces; researching new data processing technologies; and enabling scalable, high performance cloud computing environments.
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Technology Solution Delivery ManagerAmerican Family Insurance Jun 2015 - Nov 2018Madison, Wi, UsResponsible for successful delivery and support of data analysis and reporting solutions to meet business needs. Assembled and led cross-organizational teams through implementation planning, effort estimation, and calculating cost; coached peers through risk and issue mitigation; assessed team performance; and ensured our end products met acceptance criteria.
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Enterprise Information ArchitectAmerican Family Insurance Nov 2013 - May 2015Madison, Wi, UsResponsible for authoring architectural strategies (statements of position/direction, principles, reference architectures, etc.) that aligned with IT research and advisory firm insights, supported business objectives, and elevated the analytic capabilities at American Family. Produced conceptual future state views, models, and roadmaps for technology solutions and planning efforts. Provided strategic focus and consistency across the enterprise’s architecture and assessed opportunities for improvement.
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Business Intelligence Strategy ArchitectAmerican Family Insurance Nov 2009 - Oct 2013Madison, Wi, UsResponsible for designing business intelligence (BI) and analytic solutions that supported business users’ decision-making needs and adhered to the enterprise’s architecture. Led data engineers and other technologists in the implementation of solutions that reduced complexity, increased agility, and improved data governance and usage.
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Senior Business System AnalystAmerican Family Insurance Jan 2007 - Oct 2009Madison, Wi, UsResponsible for engaging with business subject matter experts and process owners to elicit, analyze, and validate business requirements for large and/or complex projects. Defined the functional and non-functional requirements used by IT project managers, architects, developers, and testers to deliver business solutions. Provided administration and end-user support services for key business technology platforms and systems. Socialized system release information and impacts via written communications and presentations.
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Senior Application EngineerAmerican Family Insurance Sep 2002 - Dec 2006Madison, Wi, UsResponsible for software design and development of medium to large-scale business solutions in support of AmFam's Customer Billing Division. Provided technical guidance and mentoring to junior engineers; performed various roles within the software development life cycle; and continually sought to improve the user experience across our business systems via feature enhancements and fixes.
Robert Young Skills
Robert Young Education Details
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University Of Wisconsin-MadisonCommunications -
Marquette University High School
Frequently Asked Questions about Robert Young
What is Robert Young's role at the current company?
Robert Young's current role is Product Development Leader.
What is Robert Young's email address?
Robert Young's email address is ry****@****fam.com
What is Robert Young's direct phone number?
Robert Young's direct phone number is (608)-249*****
What schools did Robert Young attend?
Robert Young attended University Of Wisconsin-Madison, Marquette University High School.
What are some of Robert Young's interests?
Robert Young has interest in Science And Technology, Arts And Culture.
What skills is Robert Young known for?
Robert Young has skills like Requirements Gathering, Testing, Business Intelligence, Business Analysis, Sdlc, Software Development, Insurance, Analysis, Management, Agile Methodologies.
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