Robert Nelson Email & Phone Number

Greater Milwaukee Area, Wi, United States

Greater Milwaukee

★ Operated in a global strategy, execution, collaboration, and advisory role responsible for planning, key account management, customer success, project management, product management, and change management/communications for global shared services initiatives.★ Nurtured business relationships with key media/creative agency accounts, enhancing customer satisfaction, driving business growth, and acting as the primary point of contact with agency executives and management teams.★ Established comprehensive strategic plans, product roadmaps, operational workflows, KPIs, stakeholder communications, and executive business reviews to facilitate the development, execution, and support of shared services initiatives. ★ Led cross-functional workshops and discussions with business stakeholders and technical SMEs to collect requirements and customer concerns, informing governance, business case creation, planning, solution development, UAT, and release planning. ★ Drove cross-functional collaboration with multiple shared services teams (finance, accounting, treasury, tax, HR, payroll, and real estate) to establish and maintain alignment on project deliverables and timelines as well as project governance and reporting.★ Drove the development and implementation of a robust dashboard, providing 30+ standardized KPIs for localized and global consolidation reporting.★ Pioneered a new business model, streamlining the delivery of complex pitch presentations for diverse regional and global clients.

Chicago, Illinois, United States

★ Played a leadership role overseeing IT strategic business relationships, customer success operations, and portfolio/service management for Groupe agencies (Leo Burnett, SSLA, Fallon, and Starcom) headquartered in Chicago, Minneapolis, and Los Angeles. ★ Led team of 3 account managers in supporting Technology services portfolio representing 35% of US agencies, funding $2M in projects.★ Grew agency relationships, instituting sponsorship committees to streamline approvals and improve the adoption of IT projects.★ Marketed service programs to C-level to ensure alignment with their business priorities, forming a baseline for joint account plans. ★ Conducted business reviews to identify opportunities for upselling specialty IT services, including business process analysis, application development, SaaS implementation, and quality assurance testing. ★ Ensured timely resolution of product and support level concerns, influenced product roadmap discussions with the DevOps team, and advised on best practices and expansion of service programs to benefit customers. ★ Advocated on behalf of agencies to Re:Sources’ functional owners to drive consistent service levels and innovation in cloud computing, open-source platforms, and data and analytics tools.

Chicago, Illinois, United States

★ Spearheaded delivering and managing proprietary media solutions, drove business development and incremental revenue growth, and acted as a designated contact between the media systems team, agencies, and clients, supporting client adoption and retention.★ Directed a team of media applications experts, overseeing product development, marketing, and implementation.★ Enhanced customer relationships through delivery of custom business intelligence solutions, extranet platforms, and media systems:o Business intelligence solutions for General Motors, Walgreens, Oracle, and Western Union. o Customer-facing extranet and web reporting solution for Cadillac Germany ($20M contract).o Media execution system to drive engagement with Proctor & Gamble and new business prospects in the Chinese market.★ Facilitated the implementation of a global media management and print fulfillment application, delivering $1M+ in savings annually.

Master Of Science (Ms), Finance, General

Bachelor Of Business Administration (Bba), Finance And Risk Management