Robert Nelson Email & Phone Number

As a seasoned global business operations and account/relationship management leader with over 20 years of experience at a Big Four advertising firm (Publicis Groupe), I have acquired expertise in driving transformation strategies, programs, processes, and partnerships to facilitate operational excellence and generate business value to clients and internally across diverse business functions, including Finance, IT, HR, Real Estate, and Security.A foundation of my experience in shared services operations and consulting, IT, and Business account management is a commitment to a customer-centric approach, driving customer success and satisfaction through strong client relationships, collaboration, and problem-solving.Throughout my experience as a cross-functional leader and change agent, I have used best-in-class tools/resources to drive innovation and continuous improvement in shared services delivery to implement value-based technology and business solutions. Leveraging my consulting background, I facilitated the marketing of proprietary solutions and client onboarding for shared services platforms, including managing business relationships with key media/creative agency accounts.Core Competencies:Customer Success Management | Relationship Management | Technology & Business Strategy | Digital Transformation | Project Management | Business Operations | Technical Support | Shared Services Delivery | Change Management | Business Process Management, Improvement & AI | KPIs | Continuous Improvement | Business Analysis | Needs Assessments | Risk Management | Data Analysis & Reporting | Team Building | Marketing, Media and Advertising | Presentations and Communications

Listed skills include Vendor Management, It Management, Business Analysis, Business Intelligence, and 10 others.