Robert Nelson Email & Phone Number

Cincinnati Metropolitan Area

Cincinnati Metropolitan Area

• Project Manager for installation of all Powernet resold voice and data circuits from CenturyLInk/Lumen, Verizon and AT&T.• Lead project manager and customer service support for all Powernet business units; MDU (Multi Dwelling Units), Enterprise, Carrier, and local small business.• Primary support team for installation of telecom and network services for Powernet MDU project. o Currently supporting 6 new MDU facilities and their residents for internet and telecom services.o Part of project management team for on-boarding new MDU facilities. 5 locations currently under construction with installation of telco and core network equipment.• Manage an average of 10 new customer installations per month and 20 change orders.• Responsible for managing new voice and data circuit ordering process with CenturyLink and Verizon.o Assist and review contract documents.o Perform technical review to ensure circuit meets customer needs.o Calculate margins on each new order to confirm profitability.o Communicate order status with customer and agents involved.• Coordinate new customer SIP testing and order process with internal engineering resources.• Primary customer contact for any billing or account issues for all business units.• Coordinate toll free and local number porting process with our underlying carriers CenturyLink/Verizon and customers.

Loveland, Oh

VP Operations/Owner 2000-2006Owner/Part Time 2006-2016 Troubleshoot all point of sale systems for each of 5 locations Responsible for human resource duties for all employees. Part of team responsible for hiring employees. Manage all employees and their day to day activities. Aid in design and implementation of company wide marketing strategy. Manage day to day operation of all cleaning and pressing production. Responsible for maintaining all cleaning and pressing equipment.  Responsible for new store design and development.Accomplishments: Built business from start up to over 1 million dollars in annual sales. Successfully located, designed and built out four additional stores. Received the Martin Franchises’ award for Best Customer Service in 2003.

• Responsible for project planning and development for new customers.• Responsible for handling break-fix for all the team’s customers.• Project Lead-Papa Murphy’s Inc.o Develop project plan for the installation of online ordering printers for Papa Murphy’s pizza franchise.o Manage WAN installation for all Corporate locations.o Works with franchisee’s to implement their own customized WAN structure.• Project Lead Cost-Pllus World Marketo Responsible for leading all activities regarding the site visits to all 350 Cost Plus World Market locations to prepare for their MPLS cutover.o Managed to the profitability of all locations including the oversight of cost control.o Primary customer contact, including daily status reporting.o Responsible for maintaining issues list and working resolutions with customer.• Project Coordinator – Comairo Responsible for bringing up T1 internet connectivity to Comair airport facilities in the Eastern United States.o Coordination includes working directly with Comair station managers, airport facilities personnel.o Develop methods of obtaining clearance for field technical personnel to gain access to areas of work.o Assisted in development and execution of timeline and plan to meet critical path of end date objective.TAC Support Specialist • Create new and maintain over 400 VPN connections for client systems throughout southeastern US• Troubleshoot internet connectivity to over 400 restaurants nationwide• Act as primary project coordinator for customers on providing DSL and VPN service.• Provide 24/7 technical support and technical test outs for all break fix dispatches and new project equipment installs.• Support the installation of new Cisco network systems for Abercrombie & Fitch retail chain.• Configure and install routers and firewalls for client deployment.• Configure wireless access point and wireless bridges.• AK award winner for the first quarter of 2007.

Annapolis, Md

 Acted as the Department’s liaison to the EPA Chesapeake Bay Program Supported the water quality monitoring efforts of the Chesapeake Bay Program’s Monitoring Subcommittee.  Analyzed water quality data collected in the Chesapeake Bay Developed and designed the Bay Programs initial website, http://www.chesapeakebay.net Trained as part of Maryland’s rapid response team for harmful algal blooms Acted as the Department’s Internet content manager for all Chesapeake Bay related material, http://www.dnr.state.md.us/bays.html

Master’S Degree, Environmental Management

B.S., Zoology/Animal Biology