-Hire, train, and supervise a team of care coordinators and health coaches to provide comprehensive support for families in the Structured Family Care Program.-Maintain program records according to state regulations to ensure compliance and accountability.-Ensure program operations adhere to laws and regulations related to Structured Family Care.-Collaborate with external partners to promote and enhance program growth and effectiveness.-Work closely with case managers to secure additional resources and support for program expansion.-Collect and analyze data to measure the impact of Structured Family Care on revenue development for the Health Force of Georgia.-Prepare quarterly reports for the Chief Operating Officer to inform strategic decisions.-Provide training and professional development opportunities for staff members to ensure they remain updated on best practices.-Address concerns and issues raised by families in a timely and empathetic manner to foster trust and satisfaction.-Develop and implement strategies aimed at improving the overall effectiveness of the program.

• Customize insurance programs to suit individual customers, often covering a variety of risks.• Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans.• Perform administrative tasks, such as maintaining records and handling policy renewals.• Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including Executive Bonus Plans, Indexed Universal Life Insurance, Disability Income, Long Term Care, Annuities, and 401K Rollovers.• Address client’s financial wellness through annual check-ups.• Effectively implement client relationship software to manage follow up and ensure a consistent client experience.• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

• Managed more than 120 financial portfolios. • Educated and assisted clients with products and services such as Indexed Universal Life Insurance, Disability Income, Long Term Care, Annuities, and 401K Rollovers.• Directed a team of 15 on WFG policy practices and MD/GA insurance compliance guidelines.• Trained and managed associates for Insurance Licensing exam by overseeing pre-licensing. • Addressed client’s financial wellness through annual check-ups.• Effectively implemented client relationship software to manage follow up and ensure a consistent client experience leading to 75% retention rate among existing clients.• Managed application process and proper submission of all contract agreements obtained by associate team.

• Developed research study designs for new medicinal compounds.• Prepare reports or recommendations, based upon research outcomes.• Analyzed and compiled research data.• Targeted and interviewed potential venture capitalists.

• Marketed Professional Care Pharmacy services to facilities servicing the elderly and disabled patients. • Directed and coordinated activities involving sales of products, services or other subjects of sale. • Directed, coordinated, and reviewed activities in sales and service accounting and record-keeping.• Offered services and incentives to develop pharmacist caregiver partnership which enhanced and improved brand awareness (extensive six month reviews completed for patients with 9 or more prescriptions)• Recommended products to customers, based on customers' needs and interests.• Conferred with potential customers regarding durable medical equipment needs and advise customers on types of equipment to purchase.• Arranged and directed delivery and installation of products and durable medical equipment.• Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders.• Identified prospective customers by using business directories, following leads from existing clients, participating in organizations, and attending trade shows and conferences.• Reviewed patient active medical records (medical insurance, prescriptions, pre-existing medical conditions, etc.) • Actively sought and submitted contracts with the intent of acquiring provider status from major managed care organizations• Developed and implemented field sales marketing collateral.• Developed sales training program materials for field sales representatives • Successfully established over 300 patient units over two year period. • Expanded territory and increased sales significantly over a four year period by recruiting 53 physicians in Baltimore and surrounding counties.

• Identified, developed, or evaluated marketing strategy, based on knowledge of establishment objectives and market characteristics.• Used sales forecasting or strategic planning to ensure the sale and profitability of product line, analyzing business developments and monitoring market trends.• Designed training program and training materials for sales representative team.• Established territory boundaries and call cycles for sales representative team. • Created territory key customer lists of medical professionals and facilities for sales representative team.• Advised business development team on local factors affecting the selling of products or services.

• Major focus was to launch new PDE5 inhibitor Cialis (Tadalafil).• Developed sales opportunity at major hospitals and medical centers in Maryland territory demonstrating a long-term focus on building customer relationships. • Emphasized product features and benefits, based on analyses of medical facility’s needs and on technical knowledge of product capabilities and limitations. • Stock or distribute resources, such as samples or promotional or educational materials• Visit establishments, such as pharmacies, to determine product sales. • Increased market share by 28.27% over three year period.• Developed professional health advocates in the medical community as medical education speakers for ICOS Corporation.• Completed monthly expense reports, sales reports, or other paperwork.Accomplishments:• 2006 Top 50 in the Nation #49 of 205• 2006 District Representative of the Year-Washington DC District• 2006 Top 20 in East Region #14 of 74

• Developed sales opportunities at major hospitals and medical centers in Maryland territory.• Demonstrated a long-term focus on building customer relationships.• Prepared sales presentations or proposals to explain product specifications or applications.• Visited medical establishments to evaluate needs or to promote medical products.• Emphasized product features and benefits, based on analyses of medical facility’s needs and on technical knowledge of product capabilities and limitations. • Stock or distribute resources, such as samples or promotional or educational materials. • Increased market share for five cardiovascular products.• Completed monthly expense reports, sales reports, or other paperwork.Accomplishments:• 1998 #1 in Baltimore District of 12, #13 in Region of 125, #54 in Division of 875+• 1999 Runner-Up Rookie of the Year award — Mid-Atlantic Region• 1999 Convention award winner — Lipitor-Nashville, TN• 2000 District Representative of The Year

Biochemist, Research and Development 1986 to 1991 • Studied and developed new methods for liposome/antibody coupling procedures. • Developed diagnostic procedure in capturing antigens in antigen specific samples using liposome substrates.• Assisted in developing patented diagnostic procedure using Fluorescent gel substrate to capture and identify specific bacteria. • Studied documentation or other information for new scientific or technical products.Technologist II, Technical Transfer Group • Produced antibody-liposome coupling solutions for directigen diagnostic product. • Collected and analyzed data during coupling preparation to assure proper parameters. • Performed dialysis on specific antibody solutions to bring them within concentration specifications.• Worked with research and development department revising current and new product information.Chemist, Sceptor Department • Prepared substrate and anti-microbic solutions for sceptor diagnostic panel products. • Certified calibration of dispensing equipment before each pilot run or production run. • Worked with research and development team testing new product solutions and pilot runs.• Performed technical writing duties; revising standard operating and standard manufacturing procedure documents for the sceptor department.