Robert Ness Email & Phone Number

Newmarket, Ontario

Vaughan, Ontario, Canada

•Responsible for the introduction and implementation of a centralized reverse logistics facility for Canadian operations. Established return policies and procedures for nationwide implementation.• Received and processed daily inbound reverse logistics shipments from across Canada.• Prepared and coordinated all outbound international shipments company-wide, liaising with service providers to ensure the best rates and most efficient shipping. Experienced in handling of dangerous goods, Canadian customs requirements and Federal exporting policies.• Trained and supervised a team of 3 Return Coordinators, assisting with training and ongoing development of the team.• Represented warehouse Health and Safety team and maintained high standard of cleanliness and organization within the workspace.• Ensured ordering and maintenance of warehouse supplies, including forklift servicing and disposal of hazardous material.• Responsible maintaining records of shortages, overages and discrepancies.• Assisted service branches nationwide, by processing overflow of inbound repairs/returns.• Provided setup, takedown and customer service for quarterly warehouse sales events.• Provided shipping/receiving support and coordination for annual events, conferences and programs.

Vaughan, Ontario, Canada

• Received all incoming returns and examined products for quality assurance purposes.• Resolved issues relating to unauthorized / ineligible returns.• Ensured accurate processing and documentation of returned goods for customer credit.• Coordinated and ensured accuracy in annual inventory counts providing reports on same• Provided superior customer service while dealing with on-site, in-person returns.• Recognized for innovations in organization within the department.• Assured a consistently safe work environment within the warehouse, participating in Health and Safety initiatives.• Liaised with vendors and sales representatives to assure customer satisfaction.• Consistently recognized for attendance and high productivity levels, with a willingness to work overtime as required.

Woodbine Centre

•Assured timely shipping and receiving of customer orders.• Organized and coordinated daily courier shipments and processed product returns upon arrival.• Created daily employee schedules and supervised employees as requested.• Organized merchandise within storage facilities, ensuring the most efficient use of space• Maintained a clean and safe receiving area, participating in all Health and Safety initiatives• Always willing to work extra and flexible shifts to benefit the company.• Consistently ranked above-average on performance evaluations; cited by management for demonstrated speed, accuracy, and courtesy.• Earned numerous on-the-job awards for exceptional attendance and productivity levels.

North York, Ontario, Canada

• Fulfilled customer’s orders and prepared items for secure transport.• Received inbound shipments, unloading and warehousing product.• Organized and tracked shipments to customers, ensuring timely deliveries.• Operated forklifts, reach trucks, steel cranes and shunted trucks.• Assisted in annual inventory counts, assuring inventory accuracy.• Assured continual replenishment of stock in warehouse.• Maintained a clean a safe work environment, participating in Health and Safety initiatives.• Earned numerous awards for exceptional attendance and high productivity levels.