Robert Newman Email & Phone Number

Inverness, Inverness-Shire, Gb

This is a new role in the organisation to provide leadership and management of the ICT Technical Operations for line of business Applications and Integrations. Currently this role covers the functional and strategic direction of three teams of excellent IT professionals covering:• Finance Systems, Revenues and Benefits• Human Capital Management (HR)• Website Content Management System (CMS)• Online forms and Customer Relationship Management (CRM)• Online payment solutions• Income and Receipting• Service Desk platform

Inverness, Inverness-Shire, Gb

Hemel Hempstead, Hertfordshire, Gb

Developed and delivered digital transformation through application of mobile technology and cloud first tools to achieve 1% efficiency improvement and alignment with new procedures. Change embedded via lean transformation with smart training and support structures. Led full Unified Communications introduction to increase collaboration and speed/ease/value/escalation of contact - and utilised this for training delivery. Drove standardisation of operating systems/platform, leading supplier negotiations, to promote commonality, reduce training burden and support costs whilst increasing staff mobility - a transverse management role. Senior member of the Change Approval Board (CAB). Restructured head office and regional business systems and ICT teams into one IT Departmental. Responsible for teams covering: Mobilisation, Information Control, Training, Service Desk and Contracts Administration & Procurement.

Hemel Hempstead, Hertfordshire, Gb

Delivery of shared services for construction projects includes the 2012 Olympic Stadium, Bloomberg London HQ, The McLaren Production Centre, the New London American Embassy, The Bulgari Hotel & Residence, Greatmoor Energy from Waste, Watermark Place, Kings Place, Excel London, Cheyne Terrace, Milton Court, American Express Brighton and Buckingham Gate.Created a forum for C-band holistic review of construction projects. Member of the Business System Steering Group.Validated and piloted the introduction of new systems and technology, ensuring integration with business processes and consistent work methods:- initial introduction of VoIP SaaS and its subsequent replacement with Mitel VoIP [company wide]- Rapid Site establishment and DR provision introducing bonded data technology (3G/4G/Copper/Fibre) [company wide]- project extranets- mobile devices for construction assessment and management [company wide]Provision of construction site IT and IS services and Regional IT/IS Helpdesk. Site ICT Audit Strategy with linked development of a training needs analysis to address areas of risk.Implementation of updated graphical design, work methods and presentation methods/styles for Proposals and Tenders

Hemel Hempstead, Hertfordshire, Gb

Aligned Business Systems with Target Operating Model enhancing collaboration with and within construction projects increasing the value stream through faster mobilisation and higher end user operational compliance with management systems.

Dearborn, Michigan, Us

Based in Cologne (Köln) GermanyResponsible for the first J Segment (SUV) FoE developed vehicle from concept to hard tooling, developing the Brand and Nameplate Positioning along with global, data driven, business case and protecting both through the development cycle to keep alignment with customer insight. Introduced innovative process for customer profiling and validation. Two patent applications requested.

Dearborn, Michigan, Us

Introduced radical concepts to the redevelopment of the Ford of Europe websites using a consumer centric digital journey approach. Introduced innovative technologies and groundbreaking methods to establish web page real estate values with consumers (taken from FMCG) and define browsing patterns and attrition points for the first time.Introduced Gateway/Sectional completion methodology to bring costs under control and gain Board approval. Delivered on time and to budget with full (23 Markets') acceptance.

Dearborn, Michigan, Us

Marketing consultant for implementation and integration of B2B and B2C E-Commerce strategies in Europe - creating the first pan European e-commerce presence (Ford, Jaguar, Volvo, Land Rover, Aston Martin ). Marketing lead on first deployment of MS BizTalk in Europe, working with the MS Seattle team: a smart data project - taking legacy mainframe, CRM systems, web data and objectives into a centralised business intelligence tool through real-time schema processing, triggering exception reporting and dashboards.

Dearborn, Michigan, Us

Led on-site implementation within Dealer Groups of the Sales Dealer Process Improvement programme (JMAC created process for the increasing of sales effectiveness and organisational efficiency - Kaizen and 5S based). Involved a structured assessment of all aspects of the Sales environment and processes combined with a hands on re-organisation and re-training following the initial report presentation and Stakeholder buy-in (not least to fund the changes).

Dearborn, Michigan, Us

Responsible for the Annual Sales Target calculations for the UK Dealer body and Programming input for model build derivatives for the production facilities across Europe.

Dearborn, Michigan, Us

Bachelor Of Science (B.Sc.)

Education record