Robert Noon Email and Phone Number

Human Resources Manager with 20+ years of experience in diverse disciplines.

Consultant to a private firm on Human Resources compliance issues and systems.

• Managed employee relations in a shared services center for over 21,000 full and part time employees in 800 locations in 20 states and the District of Columbia (NJ, PA, DE, MD, VA, WV, DC, NC, SC, GA, FL, MS, AL, LA, CT, MA, ME, NH, NY, RI, VT). Evolved this center of excellence from its inception.• Senior internal expert on employee relation’s issues, including: progressive discipline, terminations, harassment/discrimination, employee complaints and policy.• Proactively promoted and maintained a work environment where sound employee relations practices, strong employee trust and open and effective communication existed, resulting in lower turnover.• Promoted actions and activities that contributed to two divisions that took advantage of the unique and varied skills and perspectives of a diverse workforce.• Developed and implemented a positive employee relations plan ensuring a union free environment.• Drove the Worker’s Compensation/Return to Work Program saving over $700,000 annually.• Advised Management regarding proper interpretation and application of laws, policies and procedures.• Worked with corporate to update, develop and communicate policies, audits and job tools.• Investigated problems and conflicts and provided accurate and timely response to employee concerns/needs, as well as expedient solutions.• Developed and produced necessary human resources reports to proactively avoid potential issues.• Planned and managed employee relations activities, projects, and communications.• Conducted exit interviews and analyzed trends that emerged through exit interview data.• Served as the Division liaison to corporate HR and/or Legal to ensure effective and consistent handling of litigation/EEO/3rd party case management.• Resolved customer issues for the President and Regional Vice Presidents.

Blockbuster, Inc. Regional Human Resources Manager (September 2002-March 2003)Employee Relations and Recruitment of Store Management for 119 locations in NJ and PA.Starbucks Coffee Regional Recruitment Manager (July 2002-September 2002) Temporary assignment for Starbucks Coffee for the NJ and PA markets.

Managed staffing for the corporate offices, 43 stores in three states and the distribution center.• Utilized the Internet and Webhire Resume Database to close open positions with urgency.• Managed background checks and drug testing processes for applicants in all locations.• Evaluated and executed determinations on all cautionary background checks.• Budgeted and controlled all related advertising, job fairs, open house events and vendor contracts.

Responsible for one of two distribution centers in a company with annual sales of $1.5 B.• Negotiated union contracts and agreements with Teamsters Local 701.• Recruited and maintained proper staffing levels on all shifts.• Provided Worker's Compensation and benefits administration, safety and operational training.• Implemented agreements with the Teamsters and created manuals with tools to improve consistency for management resulting in the reduction of grievances by 55%.• Organized weekly meetings with management and provided contract training which reduced grievances.• Developed staffing budgets and staffing analysis for the facility.

Responsible for three offices and two warehouses in MD, NY, and NJ.• Managed the Recruitment, Salary Administration, ADP Payroll, Kronos Timekeeping, Benefits Administration, Employee Relations and Maintenance Departments with an HR staff of six. • Created Driver/Department of Transportation compliance files and random drug testing lottery.• Negotiated agreements with medical facilities for Worker's Compensation, reducing expenses.

The Distribution Center and Administrative Offices totaled over 600,000 square feet in space and included over 600 non-union and union employees in three union contracts.• Resolved operational issues, reduced payroll and hiring expenses, increased facility production.• Reduced turnover by 25% through initiating changes in workflow.• Interviewed over 2500 applicants annually.• Managed the salary administration, benefits, productivity incentive program, and safety functions.• Controlled the integrity of the on-site drug-testing program.• Negotiated union contracts with United Storeworkers Local 2567.• Assisted Store Union Avoidance Committee, which maintained a non-union store environment.