Robert Norling Email & Phone Number

Stockholm County, Sweden

• Global Fashion brand (Wholesale and D2C) an: Payment and order flow optimization in 40 + countries (PSP, LPM, Acquiring).* IVF-Software (HealthTech): Review of Business plan, market analysis and offering. Preparation.
• Overall strategic oversight and business plan development.
• Go-to-market plan for AMP for E-commerce solution.
• Rehash of pricing and services, 100% price increase in segment without falling behind in market share.* Interim Commercial Director at Cardskipper, A digitization of membership card integrated in a marketing platform..
• Spearheading Strategy and Business plan formulation.
• Setting Sales processes and KPIs.

Paris, Île-de-France, FR

Responsible for Growth agenda in Nordics and Baltics for Webhelp. Leading our initiative in up-sell, cross-sell and new business and marketing. Nordic region has 1.5 bnSEK in turnover and 3500+ Employees.

Stockholm, Stockholm County, SE

Light Electric Vehicle Company. Selling E-bike and e-scooters across Europe. Proprietary Battery and BMS, as well as own design. Produciton in Chaina. Business model; D2C and Fleet sales.Raised 100 MEK in Growth Capital

Linköping, Östergötland, SE

• I directed the operations and P&L of a private equity backed BPO company that provides outsourcing and sells integrated technology products for customer service, technical support and call centres, including CX.
• I ensured sustainable profit margins and EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization). I analysed financial data for insights and strategic planning. I executed strategies for sales, account.
• I recruited and managed a staff of 100. and ensured top performance through training, incentives, and analysis to identify and rectify skill-gaps.
• I defined and communicated KPIs as liaison with key suppliers and customers.
• I successfully transitioned the company from an owner-led business model to corporately governed organization. I established its vision, strategy, mission, and reporting structure to board.
• I built an organization that achieved a leading position by emphasizing client responsiveness.

Stockholm, Stockholm County, SE

• I led a comprehensive competitive analysis and developed and executed a business plan for a publicly traded company that operates credit and card payment systems as a financial institute regulated by the Swedish.
• I chaired steering committees.
• I maintained positive relationships with banks, aggregators, merchants, and other stakeholders.
• I managed projects related to public stakeholders and government entities.
• I launched a disruptive new branded service that grew to YY MSEK revenue within a year, and is now the company core proposition. The product was a white-label SAAS value proposition to provide instant and virtual.
• I revitalized existing PSP services including cards, direct payments, and e-wallet

Troy, Michigan, US

I oversaw Swedish operations and P&L of a global consultancy organisation. Supervised CFO, HR, and Regional Directors, 5 regional offices.

Ann Arbor, MI, US

• CFI Group an American consultancy within Customer Asset Management. CFI defines and quantify the issues related to growing the financial value of the Customer Asset, Brand and Employees.Spearheading the business plan.
• P&L and operational responsibility for Monitoring Solution BU Nordics.
• Leading early stage execution of all Sales and Marketing for CFI in Nordics.
• Responsible for Strategic Partner Programs, Channel Sales and deal flow management.
• Represent CFI at industry associations. Board member SMIF.

Addlestone, Weybridge, GB

P&L responsible for units Sales & Marketing and Executive in Nordics. Part of Swedish Management team. Responsible for establishing Michael Page in Sweden, to be a multiple site and 35 people strong consultancy organization, and building the brand to be #1 in Nordic Market.Achievements: Ranked as Top 10 Consultant EMEA (5000 FTE), two times selected at Top.

• NHL is a Contract Manufacturing Organisation and produces healthcare and Functional Food products for the European market.
• I managed a joint investment in a new pharma capsule production line at a contract management organization (CMO). I negotiated with suppliers in China, and client in Sweden.
• I successfully restructured the supply chain for strategic direct materials by consolidating the number of suppliers, which lowered costs by 35%.
• I decreased working capital 40% by executing an inventory reduction program, improving collection of accounts receivable, and increasing credit time from suppliers.

Master Of Science - Ms, Business Administration And Economics

Master Of Science - Ms, Physical Chemistry

Course B1, Italian Language

Several Courses, Solution Selling

Course, Market Analytics