Robert Norman Email & Phone Number

Virtual

-Managed both stateside and outsourced reporting analysts for our region-Oversaw reporting for six sites across North America and over a dozen clients across those sites-Provided reports on financials and metrics within the region and each of the sites for corporate leadership-General troubleshooting across the region

-Worked as a manager on campaign for client USAA dealing with insurance policy service-Duties included mentoring and training other agents, listening to calls for quality assurance, managing team metrics and goals, managing schedules, timecards and HR issues, callbacks to dissatisfied customers, leading conference calls to client.

Ba, History, Political Science

Aas, Legal Studies

Coursework in Domestic Law, Business Law, Real Estate Law, Torts, Wills and Estates, Civil Procedure, Criminal Law, Law Office Technology.