Robert Nowakowski Email and Phone Number

• Developing and implementing business strategy.• Managing hiring, onboarding and employee records.• Reviewing and updating internal policies and procedures to ensure continuous quality improvement.• Overseeing internal quality assurance and admin.• Monitoring courses delivery standards, reviewing awarding organisation requirements and internal company policy standards (including Health and Safety, GDPR, Equality and Diversity).• Arranging training venues, invoicing and liaising with existing and potential clients.• Maintaining effective and efficient record keeping procedures.• Planning, organising and delivering training courses, preparing all necessary documentation and conducting internal audits.• Designed and delivered bespoke training courses and training materials to meet customers’ individual needs.

• Management of the full learning cycle. This includes identifying training needs, designing, development, implementation, evaluation, updating the training course content as well as course standardisation. • Assisting with establishing best practice and as a result making improvements to the delivery of the training.• Management of internal quality assessment processes. • Identifying opportunities for the delivery of bespoke training.• Providing expertise on a range of learning interventions to support the company’s operational requirements and other relevant developments in legislation as required.• Maintaining records, gathering evidence, collecting data, producing reports and conducting candidate assessments. • Delivering training courses across a wide geographic area and supporting delegates with respect to the subject matter of the various courses.