Recognized as a goal-driven and performance-focused professional, I offer my career-long expertise in new business development, sales management, customer service, and operations management. With more than 19 years of experience, I gained proven track record in generating highest results and top performance levels, as well as optimizing customer experiences by enhancing service strategies and innovating new processes.With my remarkable communications, interpersonal, leadership, and managerial abilities, complemented with my strong capacity to multitask and deliver good judgment, I efficiently planned, organized, and evaluated internal operations, as well as administer process development and implementation. In addition, I am capable of leading highly productive teams and maintaining strong business relationships with individuals at all levels and from diverse cultural backgrounds.