As a consultant engineer, I work with clients to understand their technology needs and solve complex people, systems and process problems. I leverage my 25+yrs of experience in the Silicon Valley to help clients evolve their organizations. I work with clients of all sizes to improve security, stability, resilience, availability and performance while developing functional operational models and helping them prioritize CAPEX/OPEX spend on highest ROI initiatives. Currently open to new engagement.

Evolved the Technology and Product groups into modern data-driven Agile teams. Implemented quality engineering practices, cost modeling, capacity management, and redesigned customer-focused KPI’s. Improved project delivery time, overall quality, increased capacity, and reduced operational cost, resulting in a measurable improvement in customer and end-user satisfaction. Introduced and supported the adoption of cloud platform solutions for Internal IT, Online Services, and QA to reduce data center hosting costs and decrease time to market for business initiatives.Led a $5M security effort to segment the companies’ network and data center systems to meet PCI, PII, and ISO standards.Improved IT problem detection, and resolutions by 60% YOY, increased budget efficiency of 23%.Developed companies' first storage strategy with a multi-year focus on cost reduction, operational simplicity, and automation.Developed a multiyear UCM/UCCE strategy to modernize, optimize and reduce TCO, including SIP migration, call recording deployment, redesign of CVP resulting in a decrease of call abandonment by 70%, and reduction of OPEX YOY by 17%.Managed a team of 40+ people across the US, recruited and developed multiple Sr. Managers, and influenced significant changes in the companies hiring and talent development process.Created extremely close partnering relationships with multiple C-level business leaders across the company based on a foundation of transparency, honesty, and professional competency. Scaled the product and development teams to double the feature count per release, improve release quality by 28%, and moved to a shared accountability model for defect detection to the product/development squads. Led a product team that released five major products in 14 states, which increased sales by 12% YOY and reduced customer quote time by 37% while improving quote accuracy by 26%.

Led efforts in transforming operations team into SREs, was responsible for annual CapEx of > $300M, and owned multi-year effort to reduce OpEx and CapEx by 50%. -Managed team of 20+ people responsible for maintaining and evolving 800+ PB raw storage infrastructure of Hotmail/Outlook. and SkyDrive.- Led an initiative to reduce annual OpEx by > $51M by migrating 800 PB of data and over 500M users in less than 12 months.-Instilled a culture of collaboration within the Ops organization, transformed them into a modern DevOps team with the skills and mindset needed to create strong partnerships with the software development teams.

Responsible for all aspects of datacenter Operations including LAN, WAN, Storage, Server infrastructure, server virtualization, capacity, performance and security.Manage a team of 20 engineers with 5 direct manager reports in 3 geographical locations including India. Responsible for managing 5 collocation datacenter in 3 geographical locations US West, US East and UK supporting 200+ customers networks , 3000+ servers and 750TB of storage.Responsible for redesigning processes and procedures within the US operations team that improved production uptimes form 98% to 99.97% functional availability and 99.999% systems availability.Lead a team of engineers to deliver a $2M customer dedicated environment within 90day of contract signing. Primary senior technical manager responsible for supporting the companies top 5 customers ($10M annual revenue)Lead a team of operations engineers that built the OpSource enterprise cloud offering, delivering the project on time and on budget.Implemented formal global change control process and reduced errors in scheduled changes by 70%.Principle management sponsor of the companies SAS 70 initiative which enabled Opsource to be the first cloud provider with a SAS70 compliant offering.Provide senior level support to sales and account management for acquiring new customers and developing existing customers.