Robert O'Brien Email & Phone Number

Ideally suited for a Senior Leader Role in a technology or services company based in the Bay Area. Core competencies include:Data-Driven Project Delivery: Strong background in leveraging data to enabling technical organizations to deliver business solutions on time and within budget. Operational Excellence: Improved service levels in 6 companies to above 99.9 %, accurately measuring service availability and quality of service; developed meaningful service level metrics that drove customer-centric behavior. Technology and Business Acumen: Unique ability to translate bi-directionally between Technology and Business, leveraging deep analytics to create meaningful connections between engineering quality, customer satisfaction, and business outcomes. Versatile & Innovative: Ability to seamlessly transition between business, product, technology, security, and operational mindsets to create holistic products, organizations, and services that delight customers. Customer Obsession: Improved customer satisfaction by redesigning KPI’s focusing on customer outcomes in 6 companies. Influenced product development methodologies and put customer needs at the center of all design decisions; strong track record of representing customers in technical and engineering discussions. Strategic Vision: Developed multi-year evolutionary approaches to build next-generation technologies, products, and infrastructure organizations; championed cloud migration, reduced operation costs by 49% through analytics and sound accounting practices. Change Enabler: Extensive experience as a change agent, enabling transformation and accountability across engineering and product organizations. Successfully transformed several traditional Operations teams involving more than 80 engineers, to SRE/DevOps roles and evolved multiple organizations to embrace agile values and principles.

Listed skills include Data Center, Cloud Computing, Enterprise Software, Leadership, and 42 others.