Leading a national team of over 70 physiotherapists o Implementing standardised national competency framework o Reviewing current service model for efficiency gains o Key point of escalation for customersKey role in design, testing and implementation of Microsoft dynamics-based CRM

Leading a national team of over 50 physiotherapists and occupational therapists delivering service to clients in their homesWorking with Business Development to engage and promote services to new referrers and drive referral volume o Launch of in-home services in multiple new regionsCollaborating with internal stakeholders to enhance and refine business operations to deliver maximum efficiency o Uplift of rostering and scheduling practices o Reduction of practitioner administration o Standardisation of documentation, communication and reportingEmbodying and leading teams through system and process change

Leading cross-functional team project implementation to further business strategy including: o Implementation of a research-backed preventative program to reduce incidence of total knee replacement o Design, test and roll out of software enhancements to >250 practitioners o Delivering a new model of rehabilitation in the home which prioritised clinical sovereignty and patient outcomesProject management including setting timelines and deliverables, solution design, accountability, reporting and implementation review o Experience with management tools such as Microsoft Project, Microsoft Visio, Miro, Trello, Jira o Regular engagement and updates with executive-level audience to report project status, risks, and issues o Authoring of business cases to support strategic priorities o Key stakeholder engagement and coordination to meet project timelinesWorking alongside the Analytics team to deliver customer-driven program reporting and insights o Including design and implementation of bespoke reporting as well as enhancements o Experience with analytics tools such as Tableau and Tableau Prep

Multiple roles from Graduate Physiotherapist through to Principal Physiotherapist.Director between 2013 to 2018

Allied Health Assistant, progressing to Grade One Physiotherapist on Graduation