Robert Ogburn Email & Phone Number

TNS is committed to delivering superior service and world-leading payments, financial services and telecommunications solutions to many of the most prestigious companies in the world.

Sparks, NV, US

• Hired, trained and supervised team providing all IT support for environment.
• Planned and managed physical-to-virtual server migration; retired 50+ servers and saved over $100K in operating expenses.
• Spearheaded headed team to improve security and reliability on perimeter networks. This process included research, selection and implementation. The completed project upgraded a single ASA 5520 and Tipping Point.
• Upgraded network core and distribution layers to support 10GB and High Availability. Upgraded from older Catalyst 4507 at the core to a 3800 stacked set
• Active Directory management, including add/delete users, organization, and group policy. Also configured and managed sub-domains for customers. This included upgrading from Windows Server 2008 to Server 2012 R2.
• Supervised all DNS records for MACE internally/externally using Hover and Network Solutions.

Bethesda, MD, US

• Lead team of three to support entire network infrastructure for the Association. This included scheduling of staff for after hours support and an on-call schedule.
• Maintain disaster recovery plan which includes planning, testing and documenting all processes entailed. Main backup solution used was Tivoli storage manager to tapes which were couriered to First Federal Corporation.
• Managed Postini for both email filtering and proxy services
• Administer and maintain Active Directory for user accounts through creating organizational units and group policies.
• Unified Communication Upgrades – Notes, Domino, Cisco Switch Environment, ASA, BES, Traveler,
• Wrote scripts for installs

Mclean, VA, US

• Configuration of Microsoft System Center Configuration Manager 2007 (SCCM) for Operating System Deployment (OSD). This deployment included basic imaging of machines to automating the migrations of users using.
• Managed HP migration teams to replace Lenovo Laptops to Hewlett Packard for the Federal Government contractors that were mandated to change.
• Answered/Solved varying Tier 3 Help desk problems. These problems varied from backups, encryption, Domain, VPN and various hardware problems.
• Active Directory work researching changed needed to secure end-users computer. Products researched were BeyondTrust and Policy Pack.

Reston, Virginia, US

• Virtualized the entire back office in accordance with new planned architecture and 40+ Legacy servers on to 3 Dell 2950 Servers running VMWare ESX Server plugged into a Compellent Storage Area Network disk array via.
• Implemented from a stand-alone computer environment to a Directory Services platform using Microsoft’s Active Directory at the core. Design of the domain structure includes 3 domain controllers the first will serve as.
• Designed plan to migrate entire user base from POP3 based system to Microsoft Exchange 2007. Implemented and converted all email service from Communigate Pro POP3 to Microsoft Exchange 2007.
• Organized and developed the entirely new Active Directory environment. Creation of proper groups to organize permissions for each user. Separate Organizational Units created for each individual department.

Reston, Virginia, US

• Lead small team of three to support 100 people using a mixed computer environment, which included custom design solutions.
• Configured, upgraded and supported Windows and Macintosh clients and servers in a cross-platform environment employing TCP/IP, IPX/SPX, AFP, PPP, DNS, DHCP and similar network protocols.
• Managed the IT researching, purchasing and implementing of new technologies, by selecting price worthy solutions for computer related upgrades and problems.
• Managed and maintained all e-mail administration, including remote and local user configuration, list server management and POP3, SMTP, IMAP support in a SSL environment using Communigate Pro.
• Supported custom SQL database containing 35000+ members. This support includes querying, back-ups, updates and changes.
• Designed and developed plan for Disaster Recovery for the institute by backing up the entire network, including all individual clients using Retrospect servers, Time Machine and NAS server.

Reston, Virginia, US

• Provided real time technical support and training to 100 users in a Wide Area Network (WAN) environment.
• Upgraded Quickmail email server to Communigate Pro for improved capability, compatibility and dependability.
• Designed and developed with the IT team a custom cold fusion tracking solution.
• Set-up new 4-sight Fax server to receive all incoming faxes to institute and forward via email in PDF format to end-user.
• Participated on team that decide on and implement new IP Office Phone system
• Implemented upgrade of backup system using Retrospect by EMC. Suggested and presented report to influence change of backup media and procedure to improve performance and capability. This provided a large cost savings.