Robert Olteanu Email & Phone Number

Bucharest, Romania

• Main activities:
• Verify and manage operation and the production of institutional reports and summaries regarding the service.
• Monitor service levels according to the agreed SLAs and KPIs.
• Monitor the correct management of incident, problem and change management processes, application processes, integration between systems.
• Ensure that each ticket is managed according to the shared application support process (stakeholder, lifecycle, prioritization, escalation, classification etc.).
• Design and evolution of proactive monitoring rules and procedures in order to have a "Continuous Improvement" approach to AMS.

Salesforce.com Consultant

Salesforce.com Consultant

Bucharest, Romania

Salesforce.com Consultant

• As a Salesforce.com Support Consultant I resolved the following tasks:
• Handled Salesforce.com configuration requests, bugs and troubleshooting;
• Provided functional solutions based on customer requests and current implementation details;
• Applied functional knowledge and technical expertise to implement extensions to the CRM application;
• Established and maintained a good working relationship with customers and other professionals: developers, consultants, project managers etc;
• Communicated with customers in a timely manner;

• As a CRM Business Support Specialist I resolved the following tasks:
• Acted as the front-end focal point for EMEA HP customers inquiries via web/Salesforce.com, e-mail or telephone;
• Provided support for Salesforce.com tool and process issues, within agreed SLA.;
• Provided immediate solutions to customers issues on the very first contact whenever possible;
• Tester of the new Salesforce.com releases;
• EMEA Salesforce.com case dispatcher;

• As a Marketing Referent I had the following tasks/responsibilities:
• Maintaining a good connection with our advertising production service providers and partners, at the same time making sure that the services provided for Cris-Tim are at a high level of compliance;
• Establishing meetings with potential providers in order tonegotiatethe best offers;
• Supervising the partnership between Cris-Tim and TVR channel for the "Ne vedem la TVR" show;
• Active participation for developingadvertising texts;
• Analysis of the competition production for a better understanding;

• As a Cadaster Trainee I had the following tasks/responsibilities:
• Preparation of cadastral documentation;
• Field trips to different districts of Romania where the company held agricultural lands in order to deposit and obtain the land tabulation;
• Maintaining a good connection with the partner notaries and the agricultural land sellers;
• Besides my main responsibilities I also was in charge with the company's fleet maintenance (acquisition, maintenance, insurances, etc.)