Robert Olteanu Email & Phone Number

Bucharest, Romania

Main activities:• Verify and manage operation and the production of institutional reports and summaries regarding the service. • Monitor service levels according to the agreed SLAs and KPIs.• Monitor the correct management of incident, problem and change management processes, application processes, integration between systems.• Ensure that each ticket is managed according to the shared application support process (stakeholder, lifecycle, prioritization, escalation, classification etc.).• Design and evolution of proactive monitoring rules and procedures in order to have a "Continuous Improvement" approach to AMS.

Salesforce.com Consultant

Salesforce.com Consultant

Bucharest, Romania

Salesforce.com Consultant

As a Salesforce.com Support Consultant I resolved the following tasks:▪ Handled Salesforce.com configuration requests, bugs and troubleshooting;▪ Provided functional solutions based on customer requests and current implementation details;▪ Applied functional knowledge and technical expertise to implement extensions to the CRM application;▪ Established and maintained a good working relationship with customers and other professionals: developers, consultants, project managers etc;▪ Communicated with customers in a timely manner;▪ Researched extensively and provided customers with optimal solutions;▪ Applied best practices and experience to Salesforce.com solutions;▪ Collaborated with team members on customer issues and security requirements;▪ Prioritized and managed multiple open requests at one time;

As a CRM Business Support Specialist I resolved the following tasks:▪Acted as the front-end focal point for EMEA HP customers inquiries via web/Salesforce.com, e-mail or telephone;▪Provided support for Salesforce.com tool and process issues, within agreed SLA.;▪Provided immediate solutions to customers issues on the very first contact whenever possible;▪Tester of the new Salesforce.com releases;▪EMEA Salesforce.com case dispatcher;▪Subject matter expert in charge with the creation of the process support documentation and maintaining it with the updated information;▪Proactively escalated any issue identified in the supported tools;▪Owned responsibility of analyzing, understanding, interpreting the customer’s support requests;▪Coordinated customer complaint escalation process and serve as a focal point for contact and resolution;▪Acted as an interface between IT support and end-users;▪Performed additional process operational tasks within agreed timelines/deadlines;▪Supported EMEA SPTS projects and bring own contribution to them;▪Actively interested in learning, in order to provide the highest quality support to our customers;▪Incorporated a broad knowledge base and high level of communication skills to ensure customer satisfaction;

As a Marketing Referent I had the following tasks/responsibilities:▪Maintaining a good connection with our advertising production service providers and partners, at the same time making sure that the services provided for Cris-Tim are at a high level of compliance;▪Establishing meetings with potential providers in order tonegotiatethe best offers;▪Supervising the partnership between Cris-Tim and TVR channel for the "Ne vedem la TVR" show;▪Active participation for developingadvertising texts;▪Analysis of the competition production for a better understanding;▪Elaborating proposals in order to improve the quality and product image of Cris-Tim.

As a Cadaster Trainee I had the following tasks/responsibilities:▪Preparation of cadastral documentation;▪Field trips to different districts of Romania where the company held agricultural lands in order to deposit and obtain the land tabulation;▪Maintaining a good connection with the partner notaries and the agricultural land sellers;▪Besides my main responsibilities I also was in charge with the company's fleet maintenance (acquisition, maintenance, insurances, etc.)