Robert Oo Email & Phone Number

Yangon, Myanmar

Yangon

Yangon, Myanmar

Achieves annual budgeted sales and maximum profitability.Responsible for the hotels sales & marketing plan by merging with corporate marketing programs. The preliminary sales & marketing plan must be completed within 30 days after the commence date.Actively manages the financial statement, reviews and critiques performance in a timely fashion. Teaches the process to all members of the management team.Assesses and reviews the job performance of subordinates and maintains personnel records of assigned employees.Closely monitors solicitation and booking activity through the sales activity reporting process and periodical spot checks.Coordinates internal training and development programs.Creates and maintains a "guest first" priority throughout the property.Creates new programs in response to market conditions and revenue opportunities.Develops a goal oriented business plan to support the financial goals.Develops accurate and aggressive long- and short-range financial objectives consistent with the company's mission statement.Ensures good safety practices of employee and guests assisting in the maintenance of proper emergency and security procedures.Fully utilizes and follows through a guest comment programs. Responds quickly to deficiencies and takes corrective action.Ensures regular assessment and review of all hotel personnel by appropriate management employee.Maintains a high personal visibility throughout the property.Maintains an appropriate level of community public affairs involvement.Maintains knowledge of local competition and general industry trends.Maximizes sales potential of the properly and the management company.

Mandalay

-Manages all aspects of the hotel in the absence of the General Manager.-Approves plans, budgets, staffing, and general operating procedures for the rooms, housekeeping, maintenance, and security departments.-Monitors the budget and directs corrective action as necessary to assure that budget goals are attained.-Functions as an administrative link between and among departments.-Monitors internal cost control procedures.-Coordinates training programs.-Assists the General Manager in developing and implementing long-range and annual plans, operating reports, forecasts, and budgets.-Monitors safety conditions and employees adherence to safety procedures. Updates emergency plans and procedures and assures that effective training for these programs is conducted in all departments.-Receives, investigates, and acts upon complaints from guests and employees.-Assures that the hotels preventive maintenance and energy management programs are in use.-Participates in on-going facility inspections throughout the hotel to assure that cleanliness, safety, and other standards are consistently.-Performs other duties as assigned.

Yangon

Maintains high visibility in the surrounding community and in the hospitality community as appropriate. Assists in drawing up the marketing plan annually with the General Manager (including section on Corporate Accounts). Keeps a record on former, existing, potential clients and a profile of each of them. Organizes regular visits in accordance to a predetermined plan. Prepares a tentative monthly schedule to record all sales and other related activities for the preceding month. Presents a summary of his/her visits to the Director of Sales and Marketing on a weekly basis (Weekly Sales Plan) prior and after the week is completed. Ensures that all new clients have no negative credit references. Records all daily sales. Records the statistics of his/her sales accounts. Submits production reports on his/her list of accounts on a monthly basis. Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting ). Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be). Promotes the hotel as often as possible through entertaining, conducting, site inspections and presentations etc. of the hotel. Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts. Determines and recommends prospective customers by analyzing historical and other statistical information, participation in conducting customer interviews, and preparing customer call analysis reports. Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests. Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary. Receives in the hotel any important guests whom he has approached. Negotiates prices with the clients.

Yangon

Teaches and enforces all existing and new policies and proceduresMaintains proper staffing in all Front Office areas.Constantly seek new ways to increase room revenue and occupancy.Hires and terminates employees properly.Trains and develops all Front Office personnel.Completes all appraisal forms accurately and on time.Constantly monitors Front Office communications, morale, and motivation.Monitors appearance of guest contact employee.Conducts monthly departmental meetings, bi-weekly supervisor meetings and monthly individual rap sessions.Fully develops hourly employee personnel for promotion.Supervises delegated responsibilities and follow up.Maintains all equipment and keep complete supplies inventory.Maintains an active posture in total property operations.Closely monitors inter-departmental communications.Takes an active part in property budgeting process and subsequent quarterly projections.

Mandalay

Maintains high visibility in the surrounding community and in the hospitality community as appropriate.Maintains efficient sales office procedures and insures the maintenance of accurate and updated account files and follow-up procedures.Directs sales leads to outside sales reps, provides motivation, support, encouragement and direction to all members of the sales department. Makes face-to- face sales calls.Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated and mailing lists.Designs new programs and campaigns, to develop additional sales from the various market niches.Ensures the prompt and systematic servicing of all business accounts (i.e., tracing, booking, contracting, communicating with hotel departments, and following up with group for feedback and future bookings).Identifies and analyzes competition, both locally and regionally

Bachelor Of Arts(Economic), Economics

Diploma In Hospitality Management, Hospitality Administration/Management

Education record