• Recruited and hired a team of 26 independent Medicare sales contractors.• Responsible for both sales and operations management including selling, interviewing, onboarding, licensing/appointments, systems training, call compliance, sales coaching, and sales forecasting. • Created daily, weekly, and monthly sales targets to consistently meet company quotas.• Held agent coaching 1:1’s to produce action plans/follow-up sessions targeting increased performance pertaining to different parts of the sales process.• Partnered with sales management and compliance to update the sales script to meet CMS requirements and maximize agent efficiency. • Organized spreadsheets pertaining to agent’s licenses/appointments to ensure no lapse of coverage due to expirations. • Created educational sales content including training videos, flow charts, and PPT presentations to maximize agent outreach in a 1099 sales role. • Led by example by having agents shadow me and sell policies to have a better understanding of the sales process. • Team conversion exceeded company targets by 5% with an average of 20% for both Q2 and Q3. • Personally averaged 2 applications a day while exceeding company sales management requirements.

• Responsible for hiring and onboarding the largest team in the company (7 supervisors / 99 agents) for 2023 hiring ramp.• Partnered with eHealth’s internal Sales Mastery University to maximize efficiency and drive performance through agent education.• Led weekly 1:1s with each supervisor, auditing performance and agent coaching to provide feedback for improvement.• Managed finances and budgets pertaining to supervisor and agent expense reports.• Created content for corporate presentations and videos for use on a national level to educate supervisor leaders.• Set parameters for agent conformance pertaining to shift schedules and agent productivity.• Highest performing manager for New Hire teams from August through October.• Led rookie supervisors with Top 10 team in the company.• Lowest application fallout with a 92% retention rate for Q3.

• Built relationships and coached agents through daily sales huddles, 1:1s, positive reinforcement, and accountability to ensure sales targets were met.• Created sales script guides and training videos pertaining to the different types of lead sources utilized by company on a national level, which increased conversions by 3%.• Liaison between sales and sales ops to develop ideas to improve effectiveness and efficiency of company CRM.• Participated as a lead trainer for mass hiring in 2021; hosted daily presentations for 80+ agents and organized sales pods to implement and execute content.• Hired as Medicare Sales Rep in 2019 and promoted to Supervisor in 2021.• Submitted 450+ major medical applications for 1H 2021.• Top 10 agent for Western Division with the lowest CTM-to-App submitted ratio.• Top Supervisor Award January 2022.

• Pursued and qualified valued business opportunities.• Built trust and presented recommendations to potential clients.• Averaged over 150% of sales quota on a monthly basis.• First rookie Sales Rep to double monthly quota in first month of active field sales.• Utilized lead resources including cold calling, relationship building with existing customers and organized local events to build pipeline.

• Cold called 20 warehouses per day on East Coast in search for drayage opportunities.• Onboard new accounts and maintain positive relationships with existing customers.• Oversee all financial, operational, and sales activities.• Brought on 14 new accounts in the first 3 quarters valued at $350,000+ in revenue.• Increased operating efficiency by strategic selling; focused on shipping lanes that were consistent with current business creating fewer empty hauls.

• Supervised a team to ensure fast and successful turnaround times and repair rates.• Led weekly calls with accounts providing active updates on performance and new opportunities.• Analyzed forecasts and schedules based on capacity and customer volume.• Trained new hires: Fleet Supervisors, CSRs, Dispatch, Equipment, and Accounts Receivable.• Doubled business volume and increased fleet size by 35+ trucks.