• Design, management and troubleshooting of a Hyper-V cluster with over 100 production virtual machines.• Troubleshooting and management of HP 3Par tiered storage.• Planned and executed multiple computer image rollouts for multiple clients with different machine types and models. Using both Symantec Ghost and MDT.• Management, configuration and deployment of customised software deployment packages.• Experience with maintaining devices using Profile Manager for mobile device… Show more • Design, management and troubleshooting of a Hyper-V cluster with over 100 production virtual machines.• Troubleshooting and management of HP 3Par tiered storage.• Planned and executed multiple computer image rollouts for multiple clients with different machine types and models. Using both Symantec Ghost and MDT.• Management, configuration and deployment of customised software deployment packages.• Experience with maintaining devices using Profile Manager for mobile device management.• Developed multiple PowerShell scripts to automate repetitive tasks.• Planning, deploying, managing and supporting managed switches.• Developed server standardisation procedures and documentation.• Planned large projects and delegated tasks to complete work before required deadlines.• Demonstrated outstanding customer support.• Experience with using ConnectWise as a ticketing solution.• Experience and implementation of Lab Tech as an RMM solution.• Management of Juniper SSG series firewalls.• Configuration and management of Cisco routers• Experience with planning, implementing and deploying LabTech RMM.• Implementation of ScreenConnect as a remote client access solution.• Unofficially assigned as a mentor amongst my peers and on occasion to clients.• Managed and implemented monitoring solutions with PRTG. Show less

• Performed desktop and laptop computer rollouts (from physical unboxing through to imaging and testing).• Solved issues with Mac devices with OSX, inclusive of network connectivity, app troubleshooting, managing user profiles and login issues.• Issued certificates to users for network authentication.• Performed assigned maintenance tasks and of Windows Server 2003 and Windows Server 2008 systems.• Analysed costs of upgrades and/or repair of computer systems and prepared a… Show more • Performed desktop and laptop computer rollouts (from physical unboxing through to imaging and testing).• Solved issues with Mac devices with OSX, inclusive of network connectivity, app troubleshooting, managing user profiles and login issues.• Issued certificates to users for network authentication.• Performed assigned maintenance tasks and of Windows Server 2003 and Windows Server 2008 systems.• Analysed costs of upgrades and/or repair of computer systems and prepared a cost-benefit analysis report for approval.• Rectified wired network issues when the network performing well below at a normal baseline.• Designed and managed batch scripts for checking and deploying software upon login.• Instructed users how to use the network, how to save their work to their network drive for access to it to any computer that they log into on the network. • Enforced and notified users with procedures and rules for network use.• Eliminated potential security holes on the local domain by deploying improved group policies. Show less

• Arranged and prioritised incoming repairs, troubleshooting components, assessing the cost and time to repair.• Contacted customers with progress reports and estimations for the time and cost to repair.• Ensure that all solutions delivered are with a high level of quality particularly in areas of performance, reusability, operability and security.• Exceeded repair expectations by performing preventative maintenance such as, inspecting a computer that comes in for virus removal… Show more • Arranged and prioritised incoming repairs, troubleshooting components, assessing the cost and time to repair.• Contacted customers with progress reports and estimations for the time and cost to repair.• Ensure that all solutions delivered are with a high level of quality particularly in areas of performance, reusability, operability and security.• Exceeded repair expectations by performing preventative maintenance such as, inspecting a computer that comes in for virus removal, cleaning out the dust from internal components.• Performed multiple computer builds and performed tests to confirm all components were working.• Successfully demonstrated the ability managing multiple teams, inclusive of two teams based externally. Show less