Robert P. Email & Phone Number

Brookeville, MD, US

Gaithersburg, MD

Rockville, MD

• Manage and maintain a redundant VMware, vSphere, and VDP infrastructure resulting in high availability and data protection with minimal downtime.
• Proficient in configuring and implementing Windows enterprise services to include AD, Exchange, DHCP, DNS, WSUS, IIS, GPO, and SQL.
• Provide exceptional telephone and in-person support to address tickets in a timely manner for 300 end users.
• Restructured the datacenter by deploying a VMware environment stabilizing an aging Hyper-V cluster.
• Upgraded over 80 obsolete operating systems and rebuilt applications enhancing user experience throughout the company.
• Executed FISMA grade audits for various government entities.

Baltimore, Maryland Area

• Responsible for management of LAN/WAN, servers, Microsoft infrastructure, network security, most software and hardware.
• Successfully completed a merger of two roughly equally sized organizations on 01/01/2013 that effectively doubled our membership, staff, equipment, and assets.
• Was responsible for prepping all new equipment for over 100 new employees.
• Equipment deployed over a three day period with a team of four people across 5 sites. - Over 100 workstations/thin clients, Phones, Laser and POS printers- 7 ATM machines- Converted existing Cash dispense machines.
• Management and configuration of VMware ESXi clusters and supporting ISCSI sans- Built and deployed quick scaling 2008 R2 terminal server templates- Responsible for solution monitoring, maintenance, and support.
• Configured datastores for daily local snapshots

Rockville, MD

• Maintain users in Active Directory, Exchange, and other Misc. Applications
• Perform administration of Avaya Switch (Phone System)
• Perform basic cisco switch changes (VLAN’s, port changes)
• Liaison with vendors for software/hardware upgrades
• Knowledge with Blackberry Server Administration
• Primary Contact for Support, either On Call or Remote Assistance

• Converted technical jargon into a language people can understand providing stellar customer service.
• Provided fast, better technical expertise than the customer anticipated resulting in happy return customers.
• Keen on punctuality, ensuring to be there at the exact time the customer requested ensuring customers get the assistance they need as fast as possible.
• Responsible for new employee training resulting in high customer satisfaction.

• Provided superior customer service to customers who were in need for replacement car parts.
• Delivered car parts to local mechanics.
• As a manager, trained new employees to go above and beyond the company’s expectations.
• Managed inventory preventing inventory loss to the best of my ability.