Robert P. Email & Phone Number

Vancouver, Washington, United States

TAC Tier III Technicians have intimate knowledge of the Layer 2 and Layer 3 carrier networks and networking protocols and services including STP, REP, VLANs, ERP (G.8031/2) MPLS L2 / L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDOS. Possess excellent communication skills, and able to perform in-depth troubleshooting of all network issues that arise, often.

Vancouver, Washington, United States

- In a 7x24x365 technical repair center, Service Assurance Technicians support existing and new customers by serving as primary technical support for all customer repair issues. These technicians should be proficient in two or more technical disciplines (VoIP / SIP, Data, and Transport). Ability to watch and review alarms, logs and interpret to achieve.

Vancouver, WA

• Manager of the Vancouver, WA Integrations NOC team at WiLine Networks (EHFNET Works Inc.) where we work on new company acquisitions to integrate the new RF wireless and fiber networks into the existing network.
• Monitor and support the company's production infrastructure, systems and applications.
• Assist in coordinating operations and engineering teams in order to identify errors and anomalies.
• Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
• Communicate with internal and customer-facing teams in support of status updates regarding open issues, and implement actions in support of root cause analysis and problem remediation.

Vancouver, WA

• Worked as Tier II Lead Technical Support Engineer for MIDS/night shift at Zayo (formerly Electric Lightwave / Integra Telecom) - first level of escalation for the Advanced Services Team, and is responsible for all.
• Broad network background and solid understanding of Ethernet, Fiber, SONET, DWDM, T3/T1, ATM, TCP/IP, SS7, and experience with troubleshooting data and voice circuits from DS0 to OC-192/10G, 100G and above.
• Operational background of Carrier-class network equipment by vendors Cisco, Juniper, Ciena, Accedian, JDSU, Adtran. Alcatel, Fujitsu, Infinera, Turin, Tellabs, Lucent, etc. from admin, support, maintenance and repair.
• Provide advanced technical support to accurately design & repair complex network solutions requiring multiple dynamic routing protocols such as BGP, OSPF, EIGRP, high-bandwidth and high-avilabililty network services.
• Call queue coverage, and actively monitor, research, query and respond to network event incidents from Netcool, Splunk, and similar network database and monitoring tools.
• Document all work performed in a comprehensive ticketing system, and maintain a central Team KnowledgeBase/wiki for on-going technical and product support.

Vancouver, WA

• Monitored the company backbone network to ensure availability to all users. Observed and controlled the status and performance of all components of network facilities. Identified, diagnosed, and resolved problems.
• Supported primarily layers 1-4 of the OSI model, on both copper and fiber transport in the backhaul network ranging from OC-12/OC3/DS3/T1 to xDSL DSLAMs, including a strong MPLS VPN footprint.
• Handled all network-facing maintenance trouble tickets, incoming phone calls, and email support requests as first line of support to take appropriate action toward resolving backbone network problems as they appeared..
• Managed equipment alarms and tickets, and ensured timely response.
• Detect, perform detailed analysis, and drive the resolution of network switching and transmission system problems while minimizing impact on customer service.
• Working knowledge of the OSI Model and common telecommunications technologies and protocols such as: TCP/IP, Ethernet, SONET/SDH, DWDM, DNS, OC12, OC3, T3, T1s, etc.

Vancouver, WA

• Provided system and network monitoring, maintenance, trouble management and trouble resolution
• Monitored, maintained, and troubleshot the IINet WAN/LAN comprised of Sun Solaris, Linux, Windows servers/hosts, Cisco routers/switches, Redback routers, Frame-relay, Point-to-Point, Wireless, ATM, DSL, ISDN and analog.
• During service outages I troubleshot issues working toward full resolution including dispatching Facilities Engineer Technicians onsite to POP locations [CA, WA, and OR states] to work with me to resolve the issue or.
• Troubleshot, resolved and/or escalated hardware+software issues with IINet production and Dev systems
• Implemented patches and new releases to production systems.
• Worked with Systems and Network Engineers and Developers when troubleshooting issues and implementing fixes, and workarounds.

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Portland, OR