Robert Friedrich Email & Phone Number

Atlanta, Ga, Us

ExamWorks is the leading provider of independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services.Supporting clients in the U.S., Canada, the United Kingdom, and Australia to manage costs and enhance their risk management processes. We provide services to verify the validity of claims, identify fraud and provide fast, efficient and quality IME services.

London, Gb

Boston, Massachusetts, Us

As a member of LABUR's CIO Advisory Services Practice, provides executive-level advisory services to improve the business technology value proposition for LABUR’s consulting clients. Primary service offerings include digital transformation, IT portfolio management, Packaged Solution Delivery, and M&A technology integration.

Milwaukee, Wisconsin, Us

Supported nearly half of all financial institutions in the US to enable and transform the digital banking experience for tens of millions of consumers. Digital Banking provides secure online banking and mobile app platforms and services.• Delivered resiliency program achieving more than 60% reduction in Sev1 and Sev2 incidents and Consumer Experience Impact Minutes. • World’s largest publisher of apps to both the Apple App Store and Google Play Store, published more than 15,000 apps in 2021.

Milwaukee, Wisconsin, Us

Led the Enterprise Technology Infrastructure Delivery group and managed Fiserv’s corporate systems, associate experience, infrastructure, delivery, and transformation.• Supported Finance, Legal, Sales, Brand, HR, and other corporate functions including planning technology strategy, leading development, implementation, infrastructure, and operational efforts. • Enabled the associates to have the best possible experience to increase their productivity, leveraging the latest tools for collaborative work including full scale adoption of Microsoft O365. • Transformed the delivery of client supporting infrastructure by adopting pattern-based architectures, Kanban methodologies, and data center consolidation.

Atlanta, Ga, Us

Led the Consumer Response to the Cyber Security Incident. Per CEO’s request, built a suite of Consumer Identity Protection Services which were made available to the entire US population.• Due to urgency of this request, architected and built the largest consumer facing platform in the company’s history in less than 2 weeks.• Architected the platform to scale elastically for the consumer facing experience, while creating ‘flood-gates’ to protect legacy fulfillment systems. This allowed for supporting the unprecedented volumes seen after the public announcement. The platform handled in excess of 600,000,000 consumer driven transactions in the first 30 days and at peak demand, performed more than 3,000 transactions per second.

Atlanta, Ga, Us

Headed the digital transformation and operation of Consumer facing platforms and applications for Equifax in the US, UK, and Canada. This included direct and indirect consumer solutions through partnerships such as LifeLock, CreditKarma, AARP, Mint.com, and H&R Block.• Transformed the delivery methodology from waterfall to SAFe Agile and led a multi-year digital transformation which included the entire eCommerce and Mobile architecture, platforms, and applications. This transformation improved customer onboarding operations which enabled boarding 2 of the top 10 customers for the company. • Drove the infrastructure migration from traditional stack to completely Cloud based architecture. • Implemented Right-Sourcing Strategy to reduce labor cost by ~9.5% within the first 12 months.

Atlanta, Ga, Us

Managed digital transformation and operation of commercial platforms and applications for Equifax’s North American operations. The digital transformation included cultural changes, the adoption of Agile, the delivery of hardware and software modernization, governance and process reengineering, and talent realignment of ~70% of the team.• Optimized Customer Fulfillment to streamline product delivery turnaround time by 75%.• Increased Percent-of-Spend towards Growth Objectives to the highest point in 10 years.• Created an Analytics Environment hosting >75 Billion rows of analytic data, with >80 Billion derived attributes, with consistent scan performance at a rate of 1 Billion rows in 750ms. • Supported double digit growth while maintaining industry leading uptime SLAs of 99.97%.

Atlanta, Ga, Us

Spearheaded Equifax’s Enterprise Data Architecture. Developed enterprise data assets and services to support global growth strategies leveraging the latest technology trends, including building the Master Data Management program and platform to enable enterprise-wide analytics. • Redesigned the Consumer Data Architecture and launched the transformational program to reengineer data assets which enabled next generation scores, attributes, and analytic products. Expanded the grid computer environment and introduced leading edge Massive Parallel Processing technologies.• Oversaw enterprise platforms and architecture supporting all corporate back-office functions including Sales, Marketing, Finance, Service, Human Resources, and Operations.

Houston, Texas, Us

Used his extensive experience and judgment to help leading-global companies address complex Information Management challenges. Strategic contributions span all of the primary Information Management components of Enterprise Architecture, Technology Architecture, Process Operating Model, and Organizational Alignment. National City Bank• Developed operating model for enabling IT services in line with Business Capability needs.• Led the development of proprietary Data Depersonalization practices exceeding regulatory demands for Gramm-Leach-Bliley Act and PCI Compliance. British Petroleum• Supported Business Unit Leadership from all Global Market Regions including Asia, Africa, Europe, and the Americas, to plan Information & Data Quality into all aspects of transaction data, master data, reference data, and metadata. • Developed business processes to ensure IT capabilities meet and maintain operational goals for Information Management and Transaction System driving Global Trading Desks across all Business Units.

Worldwide, Oo

During his time with Deloitte, Mr. Friedrich drove and performed client service work over multiple industries, clients, and geographies. His more prominent efforts are listed below:Capital One BankMr. Friedrich supported the Chief Data Officer in the areas of Management of Information Systems, IT Controls & Governance, and Operational Risk Management.Mgmt of Information Systems – Working with Business Leadership and IT he developed an MIS vision and strategy including MIS Architecture, Environment, Framework, and Transition Roadmap. He planned and initiated projects to improve data and information quality to satisfy internal audit findings and comply with industry & federal regulations.IT Controls & Governance – Working with Internal Audit, Finance, and IT Departments he has managed operational risk portfolios which were valued in excess of an annualized $200 million, and addressed multiple direct regulatory mandates. He held management oversight of all IT Operational Risks and their related projects to ensure that scope, resources, and timing were in accordance with strategic portfolio objectives. Japan Tobacco InternationalMr. Friedrich led an international team comprised of members from 20+ countries to develop and deploy a Global Customer Relationship Mgmt Business Transformation and System Implementation. This multi-year effort included working with Country Business Leadership to plan, design, build, and coordinate the deployment of Siebel eConsumer Goods for all global markets. Bank of America CorporationManaged implementation of large scale Enterprise Application program to improve bank’s ability to service customers by enabling a single view of customer relationship mgmt. Merrill Lynch Investment ManagersLead development of a Customer Relationship Mgmt Strategy including design, development, and implementation planning. Bovis Lend LeaseLead Customer Relationship Mgmt Strategy Planning effort to identify key areas of improvement.

Roseland, New Jersey, Us

Prior to ADP’s acquisition of ProBusiness, Mr. Friedrich was responsible for supporting the dynamic growth of this start up through its IPO. He supported all Customer Relationship Management capabilities including Sales Force Automation, Call Center Management, and Marketing Campaign Management. During his time the company grew ten-fold in employees and revenue. Enabling this explosive growth was one of Mr. Friedrich’s most rewarding career accomplishments.

John H. Harland offers a variety of management service to banks and credit unions throughout North America. As an Account Campaign Manager, Mr. Friedrich was responsible for the strategy, planning, and execution of data driven marketing. This included customer segmentation and profitability analysis; re-segmentation and profiling of potential services upsell/cross-sell opportunities to existing customers; marketing campaign design, production, and execution including print and electronic media.