Robert P. Glover

Robert P. Glover Email and Phone Number

IT leadership and strategy - IT Service Delivery, IT Service Management, IT Operations, IT Project/Program Management @ Alkeus Pharmaceuticals, Inc.
Robert P. Glover's Location
Cambridge, Massachusetts, United States, United States
Robert P. Glover's Contact Details

Robert P. Glover personal email

n/a
About Robert P. Glover

An accomplished technology leader and business partner, passionate about delivering IT services and new technical capabilities to stakeholders, driving enterprise success. Experienced in the management of software development, large profile programs and critical projects – exceptional in the creation/management of high performance teams for technical and business initiatives, IT service management and internal/external customer support across multiple industries. Committed to excellence in technical operations, offshore/onshore managed services, professional mentoring, competency development and community engagement.

Robert P. Glover's Current Company Details
Alkeus Pharmaceuticals, Inc.

Alkeus Pharmaceuticals, Inc.

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IT leadership and strategy - IT Service Delivery, IT Service Management, IT Operations, IT Project/Program Management
Robert P. Glover Work Experience Details
  • Alkeus Pharmaceuticals, Inc.
    It Consultant
    Alkeus Pharmaceuticals, Inc. Aug 2024 - Present
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  • Randstad Usa
    Hr Technology Service Optimization Consultant
    Randstad Usa Mar 2024 - Jun 2024
    Atlanta, Ga, Us
    Lantheus Medical Imaging - Project leadership for HR Operations, Benefits and HR Business Partner initiatives, annual projects, and maintenance work - focus on UKG Pro Core and ancillary systems. In PM role, performed business analysis and User Story creation as well as scope, scheduling and project documentation, service development and configuration changes and Non-Prod/Production testing during deployment phases. Tasked to create HR Technology project/resource management reporting structure and information delivery cadence, generation of executive facing reporting and presentations. UKG Pro Business Intelligence Cognos reports and dashboards, Smartsheet enterprise workspaces, interactive Gantt and dashboard output.
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  • 2Seventy Bio
    Director, It Operations And Application Support
    2Seventy Bio Dec 2021 - Sep 2023
    Cambridge, Massachusetts, Us
    Led technical teams and contractor resources for a life-sciences enterprise – scope encompassing IT Operations, IT Service Management, Program/Project Management, as well as focused support of critical functions in Quality Assurance, SOX Audit, Lab and Manufacturing systems, Environmental Health and Safety and Facilities. Drove continual service improvement initiatives and process improvements across the breadth of remit, realizing operational efficiencies and budget economy.Founded IT Service Management at 2seventy bio, setting policies and SOPs, service benchmarks and performance measurements. Launched SaaS ServiceNow at 2seventy, while transitioning vital IT Support Desk functions to a new vendor partner.Program manager for Support/Facilities projects; project manager and user-story analyst; service admin cross multiple services, from CMMS to PMO application to Oracle Fusion.
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  • Bluebird Bio
    Associate Director, Operations & Application Support
    Bluebird Bio Sep 2020 - Nov 2021
    Somerville, Massachusetts, Us
    Led IT support for the Facilities and Manufacturing teams at life-sciences enterprise - including definition and management of key service level agreements.  Acted as the primary IT business partner (relationship manager) with the global Facilities organization, with ownership of user-stories and backlog.Project Manager for the IT Service Management/Facilities services migration project lines and transitional service agreements as part bluebird bio/2seventy bio company divestiture.
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  • Smartpak (A Covetrus Company)
    Director - It Application Support
    Smartpak (A Covetrus Company) Mar 2017 - Sep 2019
    Hired to develop and launch the service management program and integrate into the IT organization operational standards and best practices - created a highly successful blended support/developer team focused on service stability, continual improvement and ROI delivery across a broad range of e-commerce, data management, operations monitoring and manufacturing services.Agile and Lean process adherent. Led change governance, including SOX compliance and PII data security guidelines.
  • Citizens Financial Group, Inc.
    Service Management Consumer Tower Lead - Vice President
    Citizens Financial Group, Inc. Jul 2014 - Mar 2017
    As a bank officer, led technical teams in the United States and in India dedicated to the support and continual improvement of business-critical ecommerce services for the consumer banking tower. Managed ITIL service design, transition and operations. Directed the service stability and customer experience of principle consumer ecommerce banking channels: Citizens Online Banking, Citizens Mobile Banking, and Citizensbank.com.
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  • Staples
    It Manager - Ecommerce Support And Operations
    Staples Mar 2012 - Jul 2014
    Framingham, Ma, Us
    Responsible for the operations and uptime availability of two global ecommerce websites, Staples.com and Staples.ca. Leadership of multiple teams in the United States and India in the analysis, design, development, delivery and support of net new code enhancements and functional improvements. Ownership and direction of priority incident resolution team ("SWAT") as well as forensic problem management.Service level management, KPI creation, reporting and communication.
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  • Staples
    Principal Analyst - It Service Operations: Priority Incident Management
    Staples Jun 2010 - Feb 2012
    Framingham, Ma, Us
    Assures timely escalation and resolution of IT Production-environment issues across the North American IT Enterprise, including systems, applications, computer equipment, hardware and software, so as to meet or exceed established Service Levels and minimize service interruptions.
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  • Staples
    Sr. Technical Analyst - It Service Transition: Production Readiness
    Staples Aug 2008 - Jun 2010
    Framingham, Ma, Us
    Working within ITIL defined operational procedures, and within the parameters of the company System Development Life Cycle, to ensure that IS/IT applications are Production-Ready (capable of being scaled, maintained, supported, monitored and managed).Responsibilities:• Gather and interpret data to implement continuous improvement processes and project development• Engage a diverse set of stakeholders across the technical organization to identify IS/IT project business needs and requirements, so as to analyze and facilitate necessary support• Promote the technical organization’s initiatives in all engagements, emphasizing system stability and overall execution• Creation and publication of necessary metrics and measurements, including engagement modeling and work load planning
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  • Staples
    Sr. Specialist/Project Manager
    Staples Apr 2006 - Aug 2008
    Framingham, Ma, Us
    Management of Staples EasyTech Services retail CSR systems and system-related projects Responsibilities:• PM for EasyTech system enhancement and integration projects• Management of vendor partnerships (software and retail)• Business analysis, reporting and process improvement initiatives• Creation and publication of business documentation• Creation and presentation of system/business process training modules• Management of all field hardware and user security
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  • Staples
    Project Manger
    Staples Jan 2005 - Apr 2006
    Framingham, Ma, Us
    Management of $5M+ in retail Print Services business and projects, across four vendorsResponsibilities: • PM for new business test programs• Management of existing store retail categories -Drive sales to exceed budget projections -Manage vendor partnerships -Data analysis and reporting -Chain-wide field relations -Executive presentations -Training (process and sales)
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  • Staples
    Project Manager
    Staples May 2003 - Jan 2005
    Framingham, Ma, Us
    Management of $16M+ in retail Business Services business and projects, across six vendorsResponsibilities: • PM for new business test programs• Management of existing store retail categories -Drive sales to exceed budget projections -Manage vendor partnerships -Data analysis and reporting -Chain-wide field relations -Executive presentations -Training (process and sales)
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  • Staples
    Sr. Business Analyst
    Staples Sep 2000 - Apr 2003
    Framingham, Ma, Us
    Management and coordination of Staples IS business-facing projects and applications, operating at an enterprise-wide scaleResponsibilities:•Manager of the operation and maintenance of Staples eHelpDesk, an internal CSR application for the tracking and resolution internal customer service issues•Analysis and reporting of process improvement documentation•Direct oversight and 24-hour on-call responsibility for eHelpDesk software and hardware infrastructure
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  • Staples, Inc. Retail Distribution
    Wms Manager
    Staples, Inc. Retail Distribution 1997 - 2000

Robert P. Glover Skills

Process Improvement Sdlc Business Analysis Cross Functional Team Leadership Itil Business Process Improvement Vendor Management Project Management Team Management Software Documentation Analysis Six Sigma It Strategy Security Information Technology Management Integration It Management Visio E Commerce Enterprise Software Retail It Service Management Business Process Project Planning New Business Development Requirements Analysis Technical Support Software Project Management Training Data Analysis Testing Project Portfolio Management Business Intelligence Budgets Pmp Disaster Recovery

Robert P. Glover Education Details

  • Saint Michael'S College
    Saint Michael'S College
  • Boston University - Corporate Education Group
    Boston University - Corporate Education Group
    Project Management

Frequently Asked Questions about Robert P. Glover

What company does Robert P. Glover work for?

Robert P. Glover works for Alkeus Pharmaceuticals, Inc.

What is Robert P. Glover's role at the current company?

Robert P. Glover's current role is IT leadership and strategy - IT Service Delivery, IT Service Management, IT Operations, IT Project/Program Management.

What is Robert P. Glover's email address?

Robert P. Glover's email address is ro****@****les.com

What is Robert P. Glover's direct phone number?

Robert P. Glover's direct phone number is +150825*****

What schools did Robert P. Glover attend?

Robert P. Glover attended Saint Michael's College, Boston University - Corporate Education Group.

What skills is Robert P. Glover known for?

Robert P. Glover has skills like Process Improvement, Sdlc, Business Analysis, Cross Functional Team Leadership, Itil, Business Process Improvement, Vendor Management, Project Management, Team Management, Software Documentation, Analysis, Six Sigma.

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