Robert Hackman Email & Phone Number

Purchase, Ny, Us

As the SVP of Product for Small & Medium Enterprises (SME) at Mastercard, I am at the forefront of leveraging Artificial Intelligence (AI) and spearheading new product development initiatives. I drive the strategic vision, roadmap, and execution for our SME portfolio, infusing AI and ML into every facet. Collaborating closely with Mastercard Foundry, I incubate innovative solutions, ensuring desirability, viability, and feasibility. With full P&L ownership, I optimize budgets to fuel data-driven initiatives, while fostering a culture of experimentation and user-centricity. My leadership ensures successful sales, talent elevation, and continual innovation in the rapidly evolving landscape of SME focused and AI-powered products.

Purchase, Ny, Us

• Led a cross-functional team in a fast-paced Agile environment, accelerating product development cycles and improving team productivity by 30%.• Built and launched credit risk attribute product powered by multiple machine learning algorithms. • Developed and launched an AI-powered analytics platform resulting in a 50% improvement in sales and business development efficiency. • Developed board-level growth strategies achieving 16% YoY growth for the small business portfolio.• Developed and maintained global Operations and Support dashboards that report on health of our business to surface actionable trends and insights.

Purchase, Ny, Us

- Managed and delivered key cross-functional strategic initiatives within the Global Commercial/Loyalty/DX organizations through agile processes resulting in 5 major product launches- Partnered with Mastercard Foundry (Labs) team to incubate new product ideas in short sprints to determine desirability, viability, and feasibility – resulted in 2 new product launches- Generated insights leveraging multiple distributed data sources to create and refine Commercial product portfolio strategic objectives and key results (OKRs)- Managed business operations including financial & budget management, strategy & capacity planning, transformation roadmap, backlog prioritization, and recurring business reviews

Purchase, Ny, Us

- Managed business operations activities such as capacity planning, prioritization decisions, process improvements, program roadmaps, financial management, and risk management - Established Program Management Center of Excellence and Agile best practices and standards to train our internal Product and Engineering teams

Purchase, Ny, Us

- Liaised between Product and Engineering, eliciting, and translating customer needs into system-specific requirements and identifying system enhancements/new products to be built- Led Agile transformation within Product and Engineering disciplines moving away from traditional waterfall processes

Purchase, Ny, Us

- Managed Operations & Technologies Business Unit of over $1B annually- Built new costing models for business case development resulting in 10% improved forecasting accuracy

Purchase, Ny, Us

- Managed annual budget and quarterly forecasts of approximately $800 million dollars for Operations & Technologies Business Unit- Recommended financial and capacity management strategy to executive leadership leveraging data-driven insights that resulted in a budget variance less than 0.5% to target

Purchase, Ny, Us

- Automated the monthly financial forecast process by developing a proprietary VBA tool resulting in a resource time efficiency of approx. 5% monthly across the team

Chesterfield, Mo, Us

• Prepare monthly general ledgers and financial reports• Use GAAP and current accounting concepts to reconcile data discrepancies and correct errors• Analyze, interpret, and summarize financial data• Perform, maintain, and document internal controls and processes• Enforce compliance with federal and state regulations

Designing And Building Ai Products And Services, Artificial Intelligence

Bachelor Of Science, Business Administration And Management, General