Robert Paige Email & Phone Number

Ponte Vedra Beach, Fl, Us

Hanover, Maryland, Us

I am delighted to share I’ve recently been promoted. My new role will allow me to broaden my reach and responsibilities related to providing best in class technical solutions and consultation for AGS internal and external partners. I’m eager and excited for the journey ahead.

Hanover, Maryland, Us

Lead a global team that is responsible for the day-to-day oversight of the data, technical and financial related aspects of all active implementations and operational strategic initiatives for Global 1000/Fortune 500 customers. Primary charter is to leverage technology and automation capabilities to allow AGS Program Management Offices around the globe to operate efficiently and effectively. Thought leader partnering to help drive the future of AGS’ global strategy. Responsibilities include:• Cultivate partnerships with critical internal and external stakeholders• Develop and enable the architecture team by coaching them on best practices, solution selling, presentation and speaking skills. Teach them how to create and present value-driven architectures of widely varying size and complexity • Stay abreast of the latest advances in current and emerging technology within the MSP/VMS space • Primary partner for Business Development providing pre-sales technical expertise highlighting technical capabilities and design solutions across a diverse range of prospective customers spanning multiple industries• Lead team development and build and maintain an appropriate team structure while fostering an atmosphere that encourages collaboration and empowers direct reports to grow professionally and personally • Ensure team adherence to methodology and deployment requirements

Hanover, Maryland, Us

In addition to the core responsibilities of a Solutions Architect, as a Senior Solutions Architect I was responsible for addressing the most complex, global clients where in region regulatory compliance was highly complex. Responsibilities included:• Provided level of effort, cost estimates and scoping timelines for all technical projects related to existing customers. This Change Request process includes all integration, invoice, data change and client enterprise architecture migrations• Provided global pre-sales technical expertise including RFx responses, onsite sales presentations, solutions design, and reviewed and edited contract language as needed for technical and invoicing requirements• Assisted with technology partner strategy and relationship management• Served as a team technical SME and primary point of escalation for operational partners providing guidance/recommendations related to strategic initiatives and/or remediation strategies

Hanover, Maryland, Us

Ensured MSP solutions being deployed contained the most efficient and effective technological and business processes. Cultivated relationships with internal and external stakeholders, project teams and subject matter experts as well as provided leadership and guidance across the end-to-end business and technical solution framework. Responsibilities included: • Directly managed one or more Solutions Architecture team members • Led requirements gathering, solution design, testing and deployment of client invoicing solutions• Analyzed clients’ business and technical challenges and designed comprehensive solutions that integrated smoothly into customer environments • Provided consultation to internal and external leadership on technology best practices and trends• Researched and documented industry trends and technologies • Facilitated project data collection, modelling and analysis• Governed process, design and technology configuration and validation• Provided operational and technology solution governance to cross-functional teams

Jacksonville, Fl, Us

Led the Finance Delivery team within Beeline’s global Implementation department. This team managed the full life-cycle of implementing custom financial and invoicing solutions that were industry best practice, tax and regulatory compliant. Responsibilities included:• Created updated testing strategies for all implementations which resulted in reduction of UAT time• Coordinated all custom development efforts for the Finance Delivery department in conjunction with standard iteration and code release protocols using an Agile SDLC• Responded to RFPs as a finance delivery SME in relation to system capabilities guaranteeing all messaging is current and consistent• Deep understanding of required file and upload protocols for industry leading ERP systems including Peoplesoft, SAP, Oracle Fusion

Jacksonville, Fl, Us

Led Beeline’s Client Solutions department of 30+ employees who provided strategic support and program change management for 150+ clients, including many Global 1000/Fortune 500 companies. Served as primary liaison with EMEA and APAC-based teams to ensure continuity of support structure. Responsibilities included:• Achieved a 20% increase [measured by VOC survey] in overall client satisfaction • Planned and executed KPIs for managing change requests while collaborating with other department executives which resulted in a measured reduction in the time to submit, prioritize and deliver all requests• Served as primary escalation point and key project sponsor• Relationship management with key executives for high profile accounts

Jacksonville, Fl, Us

Supervised a team of project implementation managers who were accountable for the delivery of all projects including client expansions, new integrations and customer optimizations. Responsibilities included:• Developed standardized documentation for project intake and scoping for all projects • Created a methodology for sizing and scoping projects for effective resource allocation• Oversaw the successful deployment of 40+ projects resulting in $4+ million in increased revenue annually• Served as an SME in relation to integrations (ERP, HRIS, etc), invoicing, and customer experience• Tracked ROI based on terms of SOWs including custom development and cross-functional project team members to ensure profitability

Jacksonville, Fl, Us

Managed day-to-day operations for large strategic clients specializing in program evolution and business analysis. Responsibilities included:• Served as an SME for the Client Solutions department focusing on the Beeline technology, department procedures, and system best practices allowing for training and mentorship opportunities• Conducted QBRs for all assigned clients to review successes and areas of opportunity• Assisted in the departmental resource merit review and promotion process further developing the growth of all team members• Created, escalated and tracked all client enhancements and bug fixes through JIRA ticketing system to ensure consistent deliverables and KPIs

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Bachelor'S Degree - Political Science, Criminal Justice

Education record