Robert Palmieri Email and Phone Number

Team Lead for Engineering Group within Technology departmentSystems Architect for all Engineering/Infrastructure initiativesPrimary Application Engineer for all ecosystemsProject management and roadmapping for Infrastructure and Operations teamsResponsible for reviewing and remediating Sarbanes-Oxley audit findings according to NIST standardsMigrated premise hosted Java applications to AWS API Gateway, Lambda, and Elastic Beanstalk environmentsDeveloped user management integrations for O365 with GraphAPI and Local Active Directory with Python LDAPMigrated local Active Directory implementation to Azure Entra IDPrimary Linux Systems Engineer for CentOS/RHEL and other distributions/appliancesPrimary Infrastructure and DevOps engineering for Java/Spring Boot/React application ecosystemPrimary Engineering and Administration for Azure and AWSPrimary Engineering and Administration for Jira Service Management and Software cloud platformsSystem Owner for GitHub and GitLab Version Control and CICD PipelinesPrimary Administrator of Kubernetes Rancher Clusters and Docker deployed microservicesPrimary Maintainer for SFTP and Encrypted File Transfer processes for the organizationArchitecture and Implementation of ITSM Service Management and Change Management processesArchitecture and Implementation of Automated Role Based Access Provisioning and User ManagementDesign and Implementation of Cloud Configuration Management Database using Jira Asset functionalityDesign and Implementation of Agile Project Management workflows for Infrastructure and TechnologyDevelopment, Deployment, and Maintenance of Automation and CICD processes for the organizationPrimary DBA for MySQL and PostgreSQL databases and integrationsSecondary DBA for MSSQL/T-SQL databases and integrationsSystem Administrator for VMWare Ecosystem, SolarWinds, Slack, Genesys PureCloud, BaseCampSecondary Administrator for Veeam Backups, Nimble Storage Arrays

System Owner for GitHub Enterprise, ZenHub Enterprise, Octopus Deploy, Knime, and CherwellLed implementation of CMDB and Service Catalog RefactorDeveloped automated user access provisioning and ticketing within CherwellDelivered softphone and CTI client scripting.Improved change management system through integration of Ceridian Dayforce HCM and SailpointResponsible for application integrations within Windows Active DirectoryManaging vendor and reseller relationships and processes for internal business systemsDeveloped Cherwell change management workflows through business analysis of operational requirementsPartnered with business stakeholders to define, develop, and deploy role-based access provisioningSupported deployment of Cherwell Asset Management (CAM) SystemProviding server infrastructure and development support for enterprise initiatives

Primary on all Outbound/TCPA infrastructure issues for multi-site, multi-department call center.Maintenance and Monitoring of Physical and Virtual Dialer Servers.Maintenance and monitoring of TDM/SIP circuits and associated muxes, servers, and configurations.Primary DBA for Postgresql dialer framework.Implementation of PCI Compliant Standards.24/7 on call for production outages or telecom specific issues.Implementation of Noble WFM Platform.Maintenance of WFM system and training/documentation of systems for Operations.Implementation of Noble TCPA Manual Contact SystemDaily Maintenance and Management of TCPA PBX and associated servers and services.Bug isolation and log analysis for issues requiring vendor engineering support.Automation of existing reporting methods for Noble and Avaya systems.Manually generated reports as requested by clients and management.Ad-hoc Bash scripting to resolve issues and provide functions outside the realm of vendor support.Collaboration with business teams to develop/deploy additional dialer features and campaigns.Development and maintenance of Noble IVR inbound routing logic and VM campaigns.Development and maintenance of custom Avaya OneX user configuration manager backendImplementation of PCI and Regulatory/Legal compliance standards on dialer related changes.Research and analysis on historical data outside technical purview of analytics dept.Testing and deployment of additional telecom software as required.Assisting Operations and Management teams with data analysis and forecasting.General triage and trace analysis of Avaya hardware and associated software.General active directory administrative backup.General technical support for telephony issues.Good Work/Enterprise Administration.Processing of HEAT/Cherwell ticket flow and change controls for Telecom related issues.

• Product Application Support Specialist for all in-house software.• Hardware management, configuration, remote support.• Process documentation in Atlassian Confluence & JIRA.• inContact call center phone system scripting and administration.• Daily interaction with production SQL database.• Microsoft Exchange Administration.• Compliance with and implementation of Federal and State NEMSIS Standards.• Bug testing, reproduction, and escalation to development teams.• Integration between Unix servers and Windows clients.• General Support and Triage of all Internal and External technical issues.• Administration and Support for SAP Business Objects reporting suite.• Direct client interface with EMS Agencies and Department of Health.• Assistance with development of integration between PCR software and EKG monitors.• Proposal and Implementation of UI changes to promote use of automated systems.

General IT, Exchange and Active Directory administration, Help Desk support.

Developed web site design for this consulting firm based in Philadelphia, maintained company websitenetwork support and problem solving.

General IT, Database Administration, Website Maintenance/Development