Robert Paulus Email & Phone Number

New Lenox, Il, Us

New Lenox, Il, Us

Illinois, United States

Chicago, Il

Warrenville, Il

Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires.Responsible for the direction of the Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards.Provide training on customer centricity to adapt to a changing customer environment. Coach employees to problem solve customer and coverage concerns. Support employees and give guidance on state of the art estimating software. Resolve complaints, problems, and coverage questions which have been escalated through the team.Provide ongoing training and employee development to team members and ensure all receive communication of corporate/department policies and procedures.Provide feedback and coaching to employees on customer service, estimating losses, and efficiencies to drive individual and team successSpearheaded engagement activities that fostered teambuilding and friendly competition to positively impact employee morale  Improved key team metrics from 2017 to 2018:o Paid Service went from 76.52% to 82.3% - 8th in the countryo Non-Paid Service went from 5.43% to 45.7% - 2nd in the countryo Overall Service of 68.5% - 3rd best service team in the countryo Led team to exceed quality objectives in 2018  2.7% overwrite against a goal of 4.5%  7.5% does not meet against a goal of 9.5%

Warrenville, Il

Cleveland/Akron, Ohio Area

Tinley Park, Il

Jacksonville, Fl

Bloomington/Normal, Illinois Area