Robert Peacock Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Infrastructure NSW manages the procurement and delivery of priority infrastructure projects for NSW. As the ICT Manager, I provide expertise in ICT strategy, risk assessment, policies and procedures, proactively deal with external vendors and service providers, and provide leadership and management of ICT operations, infrastructure, projects and information management. I work with key decision makers throughout INSW to identify, recommend, develop, implement and support fit… Show more Infrastructure NSW manages the procurement and delivery of priority infrastructure projects for NSW. As the ICT Manager, I provide expertise in ICT strategy, risk assessment, policies and procedures, proactively deal with external vendors and service providers, and provide leadership and management of ICT operations, infrastructure, projects and information management. I work with key decision makers throughout INSW to identify, recommend, develop, implement and support fit for purpose technology solutions that enable business units to deliver results more efficiently. I lead and manage a high performing technology team to deliver and support complex and scalable technology solutions based on business needs and aligning to industry best practices Show less

Sydney, Australia

At BDA I have built strategic relationships with internal and external stakeholders, led crucial ICT projects and taken overall responsibility for the IT portfolio. I Manage both corporate and precinct (public space) ICT, innovate with technology and provide unique solutions to problems. This position combines ICT management, service delivery, IT strategy development, cybersecurity strategy and risk assessment, project management, technology enablement and business analysis to ensure… Show more At BDA I have built strategic relationships with internal and external stakeholders, led crucial ICT projects and taken overall responsibility for the IT portfolio. I Manage both corporate and precinct (public space) ICT, innovate with technology and provide unique solutions to problems. This position combines ICT management, service delivery, IT strategy development, cybersecurity strategy and risk assessment, project management, technology enablement and business analysis to ensure customer satisfaction. . Show less

Sydney, Australia

I'm providing strategic leadership and management of the Sydney Airport Corporation Service Desk and Commercial Service Delivery teams. I'm also working on Technology Business Improvement Projects to enhance productivity and continually improve our processes and offerings to the business.I am focussed on developing relationships, managing contracts and delivering Technology Services both for Internal stakeholders and the Airports commercial customers including Airlines, Service… Show more I'm providing strategic leadership and management of the Sydney Airport Corporation Service Desk and Commercial Service Delivery teams. I'm also working on Technology Business Improvement Projects to enhance productivity and continually improve our processes and offerings to the business.I am focussed on developing relationships, managing contracts and delivering Technology Services both for Internal stakeholders and the Airports commercial customers including Airlines, Service Providers and Retail. Show less

Sydney, Australia

Managing the Information and Communication Technology Systems for a growing State Government Department of over 150 staff, I was responsible for ensuring IPART’s ICT Operations run efficiently and IPART’s network and technology infrastructure was available to staff while offering fantastic customer service. I was managing a team of 6 staff providing helpdesk, infrastructure, network, web design and records management support within IPART. I also oversaw contactor management, contract… Show more Managing the Information and Communication Technology Systems for a growing State Government Department of over 150 staff, I was responsible for ensuring IPART’s ICT Operations run efficiently and IPART’s network and technology infrastructure was available to staff while offering fantastic customer service. I was managing a team of 6 staff providing helpdesk, infrastructure, network, web design and records management support within IPART. I also oversaw contactor management, contract negotiation, Digital Information Security as well as overseeing projects to evolve ICT systems, and processes.While IT Operations Manager, I also spent a total of 18 months acting in the role of ICT Manager.I predominantly work with VMWare, Microsoft, HP, Nutanix, Cisco Meraki, IOS and Mitel technology stacks. Show less

Provided Helpdesk services (Level 1 and 2) for Microsoft Server 2003, 2008, Exchange and SQL, Lotus Notes as well as back end infrastructure. Also provided helpdesk services for end user hardware and applications. Focused on customer satisfaction, incident and problem resolution.Managed projects (Intranet, Office and Server room moves, ISO 27001 security certification). Managed up to 3 IT contractors. Acted in ICT Manager Role.

London, United Kingdom

I managed the Information Technology and Communications systems for 9 interlinked Toyota and Lexus dealerships in London.I project managed the migration of the Jemca Groups enterprise software to the Kerridge system that allowed the group to managed all aspects of the business and connect to Toyota and Lexus Great Britain databases and systems. I also Project Managed ICT Infrastructure projects for new Toyota and Lexus showrooms and service centresI developed and managed key… Show more I managed the Information Technology and Communications systems for 9 interlinked Toyota and Lexus dealerships in London.I project managed the migration of the Jemca Groups enterprise software to the Kerridge system that allowed the group to managed all aspects of the business and connect to Toyota and Lexus Great Britain databases and systems. I also Project Managed ICT Infrastructure projects for new Toyota and Lexus showrooms and service centresI developed and managed key relationships with IT vendors, internal stakeholders and Toyota and Lexus Great Britain and also manage servers, desktops, office and kerridge systems.I provided Level 1 and 2 help desk and networking support ensuring business continuity for all systems at all geographically diverse office locations. Show less

Sydney, Australia

Remember the black and white cow spotted boxes? Provided Level 1 and 2 desktop, laptop, print, and server support to corporate and home users within Australia and New Zealand for all Gateway products.Also established a hybrid Technical Support/Client Relations team to streamline the support process for clients when Gateway withdrew from the Australian market and Datacom took over support.

Master’S Degree, Information Technology, With Distinction

Graduated in May 2011 with Distinction

Organizational Leadership

Pathways is a premier Leadership Development program created for high-potential IT professionals that combines thought leadership, best.

Certificate 4, Frontline Management

Certificate 3 Information Technology, Information Technology

Bachelor Of Arts, Psychology, Sociology And Anthropology

Higher School Certificate