Robert Pellette Email & Phone Number

2211 E. Mlk Jr. Blvd.

Reverend Robert Joseph Pellette Jr.currently serves as the leader of the David Chapel Drama Ministry.

Responsible for complex business systems data analysis, cloud computing, Project Web Access, process analysis and design including project management, requirements gathering and research. Focused on business process analysis and re-engineering with an understanding of the technical problems and solutions as they relate to the current and future business environment and automation. Manager of the current project intake process.Develop and manage IT Project Portfolio for multiple departmentsData analysis and reportingDetermines project requirements and feasibility. Writes vendor evaluation plans and develops vendor evaluation teams. Determine project methodology. Assembles project team, assigning individual responsibilities and coordinating activities. Develops project schedule, define project milestones, and set up controls. Ensures timely completion and meets deadlines of project. Tracks changes and issues regarding the project and ensures changes are updated and issues are addressed. Communicates project status, issues, and/or concerns with executive management, team members, and Information Technology managers. Provides quality assurance to project deliverables. Tracks expenses, cost variances and schedule variance Prepares and delivers reports regarding project status and implementation. Reviews and selects vendors and monitors contract compliance. Prepares project documentation from project initiation to project closure. Represents the project manager in his/her absence.

Responsible for complex business systems process analysis and design including project management, requirements gathering and research. Focused on business process analysis and re-engineering with an understanding of the technical problems and solutions as they relate to the current and future business environment and automation. Monitor current citywide Capital CIP budget, department SPOC for WebAMS. Analyze and Draft RCA's and determine assignment to CTM technical staffMonitor current citywide Capital CIP budgetInitiate/compile/monitor employee data for Parking hangtagsProject Manager/Requirements gathering for Public Works Central Pay Stations and Parking Management System ProjectRequirements gathering/research matrix creation for Office of Vital Records Point of Sale System project Create/edit presentations for CIO staff committee meetingsFunction as a liaison between business and technical units during Capital Technology meetingsEffectively manage time and work load - set appropriate prioritiesResearch and advise on alternative technical solutions to critical/major business problems

Perform a wide variety of administrative support tasks, including research, clerical and technical duties. Manage technology purchases for CTM through Helpdesk IT Purchases. Lead SPOC for AMS and CMO notes. Assist in the monitoring, control, assignment and records management of car pool activity. Review and maintain CTM Standard Operating Procedures.Analyze technical documentation attached to RCA's to determine assignment to CTM technical staffProvide guidance and quality assurance to less experienced employeesCreate presentations for CIO staff committee meetingsEffectively managed time and workload- set appropriate prioritiesProvide quality assurance for all CTM purchase requisitions and advised staff of PRF contentDeveloped technical manual for water/wastewater WCTS programServed as requirements gatherer for Grant Management Software projectMaintain positive and open communications with all parties involved in the CTM purchasing process

Provided support to the Texas director of the National Voter Fund. Performed various research projects during and after the legislative session. Acted as office manager and served as liaison between legislators and NAACP representatives as well as several community groups. Provided detailed requirements gathering that led to several pieces of new legislationWrote detailed specifications for the planning and scheduling of press conferences for The Texas Branch of the NAACP during its lobby day activities

Provisioned Analog, ISDN, DSL, and cable lines for prospective teleworkers. Functioned as company liaison between teleworkers and access providers. Consulted with teleworkers from initial access to final home office status. Served as project manager for Hewlett Packard/ Cigna lineUsed project management methods of planning, scheduling and task assignment to complete projects in a timely mannerConsistently set up teleworkers in their home office within 90 days

Received inbound calls and assisted customers with issues regarding cell phones, rate plans and accessory purchases. Used Windows NT to access accounts. Used AXYS and CBIS software to make changes and credit payments to accounts.Received several awards for customer service and professionalismMaintained high customer service rating.Shared quality assurance skills with less experienced employees

Managed and dispatched customer phone requests nightly. Represented company when clients called for a request or inquired about shipment, timeliness, charges, tracking and delivery responsibility. Utilized dispatch software such as mobile company phones, and paging systems. Performed deliveries in personal vehicle throughout Austin metropolitan area. Supervised one to ten couriers on night shiftHandled confidential and high value items for clients and often had keys for various clients offices Maintained excellent delivery recordManaged a heavy workload with efficient time management

Used a database program to enter data and order Texas motor vehicle reports. Assisted underwriters in accessing files. Handled all incoming inquiries. Assisted callers and referred them to the appropriate department. Prepared and processed packets of materials for potential customers.Mortgage Coder, TX,Entered confidential insurance data into database tracking system. Analyzed and processed mortgage information on homeowner's policies on database. Provided quality assurance to identify errors and accuracy. Routed data to appropriate department for processing Retrieved data information for updates or incidental data inquiries. Performed follow-up calls on mortgage companies.Transactions Control Clerk, TX,As a mail clerk, opened, dated, sorted and distributed office mail. Received confidential correspondence and special mail. Sorted and distributed mail to the appropriate departments.Process Control Clerk, TX,Collected and separated source documents using bursting machine. Routed source documents with input material to proper divisions.Quality Clerk, TX,Proofed all outgoing policies for errors prior to submitting to mail room for delivery. Coded documents with errors and returned to their original location for correction.File Clerk, TX,Purged files of outdated information on a monthly basis. Organized filing system for insurance policies. Performed general clerical duties, such as typing forms, copying, filing, and mailing reports. Maintained general office records, and assisted other clerical personnel. Served as customer liaison for departments. Answered incoming calls providing general information on inquiries about other sections and referred inquiries to the appropriated department. Responsible for tracking misplaced files and returning them to the correct location.

Ba, Public Administration

Education record

Ba, 2003 Public Administration