Global Service Desk Manager
Current
Oct 2022 - Present
AeroLeads people directory · profile
Robert Pennington Email & Phone Number
Global Service Desk Manager
at
Pelican Products, Inc.
1 work email found
@pelican.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Global Service Desk Manager
Location
Los Angeles, California, United States
Who is Robert Pennington? Overview
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Quick answer
Robert Pennington is listed as Global Service Desk Manager at Pelican Products, Inc., based in Los Angeles, California, United States. AeroLeads shows a work email signal at pelican.com and a matched LinkedIn profile for Robert Pennington.
Robert Pennington previously worked as Technical Product Manager at Frontier Technology and Information Technology System Administrator at Frontier Technology. Robert Pennington holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from University Of The People.
Company email context
Email format at Pelican Products, Inc.
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{first}.{last}@pelican.com
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Profile bio
About Robert Pennington
Experienced IT Professional with a demonstrated history of working in the information technology and services industry. Skilled in Windows 10, Microsoft Office, ServiceNow, Windows Server 2016, and customer service. Strong information technology professional and Security+ certified.
Listed skills include Customer Service, Microsoft Office, Windows, Teamwork, and 30 others.
Current workplace
Robert Pennington's current company
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6 roles
Robert Pennington work experience
A career timeline built from the work history available for this profile.
Technical Product Manager
May 2022 - Oct 2022
Information Technology System Administrator
• Plan, design, develop & integrate network systems equipment consistent with existing or planned network infrastructures• Manage reports for IT System Administrator Team• Develop Standards and Documentation for users and Continuity Book for techs to follow for any and all processes that Support Desk require to implement• Manage team project assignments; plan, advise, and guide team meetings, daily taskings, and manpower allocation.• Manage IT inventory to include software, hardware, printers, supplies & telecommunications• Assist in the tracking, installation, sustainment and servicing of telecommunications equipment to include mobile devices, video conferencing systems & Voice Over Internet Protocol (IP)• Install, configure, & troubleshoot internal & external workstation hardware peripherals & software used for connections & communication on local, wireless & private secured networks• Serve as the on-site IT help desk knowledge manager for the Atlas Corps and provide customer service through phone or direct site
Aug 2019 - May 2022
Help Desk Specialist Ii
o Setup video teleconferencing utilizing GVS platformo Assisted users with iPad and iPhone device setup utilizing Blackberry UEMo Worked with Configuration Management Officers, Information Assurance Officers, and Systems Administrators to resolve/escalate problemso Provided technical software and hardware problem resolution on personal computer systems supporting 4000+ users by performing routine service requests, software installations, problem diagnosis and resolution in accordance with contractual scope and timeliness requirementso Clearly communicated technical solutions in a user-friendly, professional, and courteous mannero Provided one-on-one training to users as neededo Accurately entered, coded, and tracked issues in accordance with established guideline utilizing Remedy ticket systemo Reliably escalated more complex problems to the appropriate higher level support departmentso Researched and investigated various problems to provide appropriate responses to end users and created documentation and standards to assist users through simple procedureso Perform related administrative and reporting requirement as requiredo Answered live calls from users for support inquiries
Mar 2018 - Aug 2019
Tier 2 Computer Technician
o Built, deployed, and managed images for desktop computers, laptops, and thin clientso Drafted documentation for appropriate steps for various issue resolution o Set standards for ticket escalation, assignment, and monitoringo Managed iPads remotely utilizing Cisco Meraki Dashboardo Oversaw training for new hireso Managed over 900 virtual server clusters through vSphere versions 5.5 through 6.5
Aug 2011 - Mar 2018
New Orders Sales Representative
Effectively answered phone calls from real estate agents and home owners in regards to detailed questions concerning their warranty; processed phone orders from sales reps for homes going through real estate transactions efficiently.
Oct 2009 - Oct 2010
2 education records
Robert Pennington education
Bachelor Of Business Administration - Bba, Business Administration And Management, General
University Of The People
Game And Simulation Programming
Devry University
FAQ
Frequently asked questions about Robert Pennington
Quick answers generated from the profile data available on this page.
What company does Robert Pennington work for?
Robert Pennington works for Pelican Products, Inc..
What is Robert Pennington's role at Pelican Products, Inc.?
Robert Pennington is listed as Global Service Desk Manager at Pelican Products, Inc..
What is Robert Pennington's email address?
AeroLeads has found 1 work email signal at @pelican.com for Robert Pennington at Pelican Products, Inc..
Where is Robert Pennington based?
Robert Pennington is based in Los Angeles, California, United States while working with Pelican Products, Inc..
What companies has Robert Pennington worked for?
Robert Pennington has worked for Pelican Products, Inc., Frontier Technology, Agile Defense, Inc., Vca Antech, and First American Home Buyers Protection.
How can I contact Robert Pennington?
You can use AeroLeads to view verified contact signals for Robert Pennington at Pelican Products, Inc., including work email, phone, and LinkedIn data when available.
What schools did Robert Pennington attend?
Robert Pennington holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from University Of The People.
What skills is Robert Pennington known for?
Robert Pennington is listed with skills including Customer Service, Microsoft Office, Windows, Teamwork, Social Media, Microsoft Excel, Microsoft Word, and Windows 7.
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