Robert L. Penrose Email & Phone Number

New York, NY, US

Exton, Pennsylvania, US

• Leading multiple departments globally under “People Success” with 38 direct reports in Human Resources, Talent Acquisition, Operations, & specializing in global expansion strategies, performance management, & employee.
• Operating under the Chief Executive Officer as the top executive HR, Talent, & Operations leader.
• Restructured HR and built a team of over 20 specialized professionals. Established a global HR business partner model to expand across 7 international locations.
• Achieved a growth of 211% against attrition within 1 year by harmonizing the global workforce.
• Conducted Total Rewards analysis & negotiated with providers. Reduced global benefits costs by 12% YOY while increasing employee benefits costs, quality, and options.
• Designed & and launched “Key Values” based employee performance management & and recognition programs based on a "culture of appreciation". Broadcast rewards & and recognition ceremonies to all international employees.

London, England, GB

• Advised clients on global Human Resources strategy, learning, change, and performance management, including employee engagement, project management, analytics, digital training integration, and Agile employee.
• Developed the “Global Services Helpdesk,” resolving 1,270+ employee queries in its initial month, ensuring no missed inquiries.
• Implemented a new Human Resources tech ecosystem for an IT client, reducing solution costs by 50%.
• Directed and established a ticketing system and CRM portal, conserving an estimated 98 team hours in 35 days.Key Responsibilities: People Operations, Human Resources, Talent Acquisition, Performance Management.

Philadelphia, PA, US

• Managed $6M talent and workforce initiatives for a top Fortune 500 company. Led a headquarters team of 5 to deploy sales tools and technology to 15,000 global employees. Trained managers in organizational development.
• Rapidly redeveloped customer-facing workforce within 2 weeks during COVID-19, reskilling 8000+ employees to meet NPS standards.
• Spearheaded Xfinity mobile product training for major smartphone launches.
• Launched “Store Service New Hire Training” with participants hitting 90% performance goals in 3 weeks.
• Elevated NPS scores by 35% in 6 months by championing “Awesome Experience, " including staff behavioral and technical training.
• Boosted training participation by 80% via critical Key Performance Indicator development.Responsibilities: Strategic Leadership, Project Management, Communications, Change Management, Talent Development, Product.

Mount Laurel, NJ, US

• Spearheaded the design and implementation of new HRIS & LMS systems in process with global talent initiatives. Led IT security awareness programs internationally and managed the development of various training.
• Successfully placed Holman at #83 globally on Training Magazine Top 125 for world-class employee education & engagement programs.
• Increased sales closure rates by 30% at by introducing a flat non-negotiation sales tactic, utilizing empathetic and compassionate change management strategies.
• Managed a mentorship program, achieving a 4.6 out of 5 rating from participants and significantly reducing turnover.
• Improved employee relations strategy, and conducted negotiations with union representatives in collaboration with the corporate General Counsel. Regular manager and employee reinforcement and training programs were.
• Built a New Hire Onboarding & mentor program, achieved a 9% turnover reduction.Responsibilities: HRIS & LMS Implementation, Strategic Planning, International Training, Innovation, Program Development, Employee.

• Raised capital, founded, and managed a training center in Shanghai, China, focusing on the demand from Chinese business leaders to understand emerging business technologies from the West. Employed 6 professionals.
• Established a thriving training center in Shanghai, leading business development to secure 60+ ongoing customers on yearly contracts.
• Sold the business in 2015, realizing a 65% profit over the initial investment.Responsibilities: Entrepreneurship, Executive Leadership, Finance, Analytics, Human Resources, Performance Management, Curriculum.

London, GB

Provided professional talent development services and trained employees in learning technologies.Conceptualized and developed copy for new course program textbooks, multimedia, and materials, published in 2010 by Pearson Asia Plc.

Rahway, New Jersey, US

Responsible for executing clinical packaging orders under strict GMP and environmental controls.Worked within a team atmosphere to fulfill orders in a timely manner to meet all department protocol guidelines to adhere to the critical path and First Patient In (FPI) clinical studies.

Part-time instructor during university studies for the Arthur Ashe After-school Tennis ‘N’ Tutoring Program (Spring ’05 and Fall ’06)Oversaw facilities and attendance of participants and served as a liaison between the school and the Arthur Ashe Organization.Tutored students after school in underprivileged communities in Philadelphia, PA.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, International/Global Studies

Master'S Degree, Instructional Technology