Robert Pepi Email & Phone Number

Texas, United States

Boston, Ma, Us

Boston, Ma, Us

Develops training strategies to support business goals and initiatives for US Consumer Markets APD Claims. Oversees the design, development and delivery of technical and professional/management development training programs that cross organizational levels and roles. Ensures timely delivery of training solutions that address the learning and performance needs of audiences and aligns with SBU and Corporate goals. Manages a team of Training Managers and Senior Training Specialists responsible for field and inside APD Claims Training for both the Liberty Mutual and Safeco brands.

Boston, Ma, Us

• Manages team of nine trainers in seven different states for both PL and Safeco operations• Consults and communicates with Claims Department Field Management, Product and QA teams to ensure training focus is aligned with and in support of business needs• Conducted Rapid Design Workshops for PI Inside Claims, DRP & PI Outside Claims and incorporates findings into improved training programs• Managed several PTOI projects from inception through implementation including PL New Hire Training, Safeco New Hire Training, PDL, QLT, FNOL, CAT support, FNOL CUNA and FNOL for Contractors • Aligned training programs between PL and Safeco operations• Created and fosters a ‘Culture of One’ within team• Develops talent within the team • Prepares project plans & manages resources using LMS/Lean principles

Boston, Ma, Us

Sr Trainer in PMCE. Delivers new hire training, supervises new hires during the trainee period, manages transition to full time employment, conducts needs analysis and delivers follow on training as required. Currently a member of the Navigator project providing training in support of enterprise wide new claim system.

Plymouth, Mn, Us

Implemented blended learning programs (live, webcast and e learning) in support of business objectives.Integrated cultural attributes into daily company operations through Cultural Workshops in support of organizational development initiatives.Fostered continuous learning by pairing development activities with business skill sets via a Learning Matrix for all company positions.Provided on-going performance management support by creating development plans for managers and employees.Improved the performance management process by redesigning a three rating review process to a five rating one and a mid-cycle review, as well as creating competency based job descriptions for the Claims Department.Improved communication and facilitated more effective interaction between all employees/departments by adapting the Insights Discovery program.Increased employee engagement by developing a Certification Program for Claim Department staff. Assisted with succession planning for the company’s Marine Underwriting division by developing and administering a Marine Underwriter Trainee Program.Improved the e-learning experience and saved the company $300K annually by managing the project to replace the old Learning Management System with one more suited to strategic needs. Coached over 50 developing managers and technical staff.Saved the company considerable expense by delivering outplacement assistance for over 100 terminated employees. Created CE approved course work for all 50 states.Improved agency relationships and company brand recognition by designing and delivering an agent training program with sales coach that became recognized as ‘best in class.’ Improved underwriting performance by designing and delivering a ‘boot camp’ programs for over 400.Facilitated the adoption of a web publishing tool by four different business units.Designed and delivered HR compliance programs company-wide. Resulted in full compliance for all employees in all areas.

Managed Property and Casualty claims operations for Massachusetts, including staffing, budgeting, strategic planning, and technical/managerial supervision of 14 claims employees.

Harleysville, Pa, Us

Supervised a staff of 6 Casualty Claims adjusters handling claims in all 6 New England states.