Robert Perkowski Email & Phone Number

I am a dedicated and experienced Field Services Engineer currently working at Enterprise Control Systems Ltd, where I have been providing technical expertise and global on-site support since May 2024. With a strong background in customer support and service management, I bring over 17 years of experience across various technical and customer-focused roles.Before joining Enterprise Control Systems Ltd, I served as a Customer Support Manager at Cloudfy from March 2021 to May 2024. In this role, I honed my skills in managing customer service teams, streamlining processes, and ensuring client satisfaction. My ability to lead and inspire a team was further enhanced during my tenure at Cloudfy, where I was responsible for handling complex customer issues and developing strategic support initiatives.Prior to Cloudfy, I worked as a Customer Success Consultant at Dentally from April 2019 to March 2021, focusing on providing digital support to the dental market. I managed training programs, resolved technical issues, and handled general inquiries, ensuring seamless support for dental professionals. This role allowed me to develop a deep understanding of software support and equipment management, which I initially cultivated as a Customer Service Representative at Planmeca (UK) Ltd from August 2017 to April 2019.My career began in the British Army as a Communications Systems Operator from May 2007 to September 2015. During my 8 years of service, I specialised in telecommunications, establishing and maintaining critical communication systems in high-pressure environments worldwide. I developed strong leadership and technical skills, and I was trusted to manage essential communications and IT systems. My military experience taught me the importance of teamwork, initiative, and adaptability in demanding situations.I am highly skilled in customer service management, technical support, and telecommunications, and I have a proven track record of delivering exceptional service in both civilian and military roles. I am passionate about technology and committed to continuous improvement and excellence in every task I undertake.

Listed skills include Military, Telecommunications, Leadership, Security Clearance, and 14 others.