Robert Phillips Email & Phone Number

Bristol, England, United Kingdom

Membership and booking manager. Responsible for the membership and Eduction booking teams within We the Curious. Managing staff performance, training and development. Analysing reports and working with other departments to increase sales and service delivery. I have led on project development to design and implement a new inclusive membership model, redesigned the Education booking process and T&Cs to create a more streamlined and customer focused booking experience, as well as supporting and leading on various other projects within the company.

United Kingdom

Field assistant. Responsible for excavating archaeological digs, recording structural layouts and mapping of excavated areas and digitally documenting finds.

Business Sales Manager for GLL within the Banes area, where I am responsible for managing and motivating the customer service advisor sales teams within 5 sites. I am also responsible for the recruitment, training and development of these teams as well as overseeing and developing the customer service provision within each site. I have dealt with several project redesigning membership packages and developing activities to promote memberships and usage of the centres I am involved with.

Bath, United Kingdom

I currently oversea the customer service provision at all sites within the Aquaterra contract. This involves training and monitoring staff performance and conducting customer focused training sessions with staff at all levels. Since taking up this role the company has seen an increase in customer satisfaction of over 45%.Additional duties within this role include supplying advise to mangers and staff on handing and resolving complaints, dealing with complaints and customer feedback personally, ratifying customer service policies and procedures, improving communication methods by retraining and introducing new communication points, participating in various focus groups within the Company as well as taking a role in various external assessments such as Quest as well as internal assessments.

Cheltenham And Bath

Successful store manager in customer experienced focused retail environment. responsible for quantitative and qualitative KPI’s through the implementation of performance management, personal development techniques and individual coaching methods. Consistently exceeded targets and increased trade by 11% and 19% in the stores I managed. Also assisted in various customer service initiatives and training schemes within the company.

Bath, Bristol, Cheltenham And Cribbs Causeway, United Kingdom

Senior Store Manager: My role within this store was to establish a stronger managerial team which would allow me to operate independently away from the store and offer support when requested by my Area manager or retail operations, This senior role involved trouble shooting in other stores, participating in disciplinary procedures, organising and supplying individual and group training, I was also involved in inducting and training new members of management within the southwest.