Robert Piccione Email & Phone Number

New York City Metropolitan Area

Lead the team charged with expanding the number of active Visa relationships with strategic merchants across all US Merchant industry verticals (Retail/eComm, Travel, Bill Pay, Restaurant, Grocery/C-Store, Oil, Platform, etc.). These new or expanded relationships may include co-brands, acceptance solutions and marketing that help these partners grow.

New York City Metropolitan Area

Led the team that manages, deepens and expands Visa's relationship with the largest strategic merchants in the Retail segment. This work includes co-brand cards, acceptance solutions and marketing to help drive our merchant partners' revenue growth at an optimized cost.

Greater New York City Area

Led a 13 person sales team for the Citibank partnership in the Greater New York City area (NY/NJ/CT). Partner with the branch and business banking leadership teams to drive shared success against goals. Expand and develop sales team to both grow their bank relationships as well as self source additional business.

New York, New York

• Led and mentored a virtual team that managed over 200 relationships with the largest merchants in the Northeast Region representing $13B in CV and $350M in revenue. Responsible for driving growth in charge volume.
• Exceeded region in scorecard achievement though disciplined structure and pipeline management. Simplified prioritization through focus on in-person meetings as the core driver of success. Meetings doubled year on year.
• Embraced new products and created new tools; team was first to sell Express Checkout, Merchant Financing and Online Marketing. Repurposed a merchant acquisition tool that enabled team (then division) to exceed Active.
• Drove new co-brand with largest Broadway theater chains’ loyalty program. Led a global pricing and account management restructure for the largest auction house.

New York, New York

• Led and mentored a NYC based team that managed the largest 50 strategic merchant relationships in the Airline, Cruise, OTA, Tour and Theme Park industries representing $20B in volume and $500M in revenue. Drove growth.
• Expanded team focus to include charge volume expansion. Grew charge volume growth from the prior year’s result of only $100K to $13M within the first 12 months.
• Created and expanded company-wide partnerships including co-brands, rewards, and other cross sales. Closed complex official card/card acquisition deal with a major theme park with standing discounts, a mobile app and.
• Achieved stretch $8M fee-based revenue target by doubling the penetration of accounts that were purchasing marketing programs and analytic studies.

Greater New York City Area

• Maximized the value of President’s time. Planned and directed administrative, financial, legal, regulatory and budgeting activities. Drove content of presentations and communications. Created strong working.
• Key projects during tenure included a sweeping reorganization of the client management platforms, culture-changing addition of new revenue generating product set with scorecard and cash incentive program, regulatory.

Greater New York City Area

• Led and mentored a NYC based team that managed a portion of the largest strategic merchant relationships in the US & Canada Airline industry. Responsible for contract renegotiations, optimizing a multi-million dollar.
• Successfully renegotiated contracts with full portfolio, implementing rate table changes while retaining all customers. Represented the ‘network’ in renegotiations with co-brand partners Delta, JetBlue and Air Canada.
• Managed creative marketing programs ranging from direct mail to an Ellen DeGeneres show on a Delta plane.
• Highlighted Value; Partnered with support team to lever IATA data to create a database that illustrated the value of AXP Cardmembers (i.e. the proportion of first class ticket purchases on Amex Cards).

Greater New York City Area

• Created the Merchant Risk team. Responsible for maintaining productive merchant relationships while controlling runaway growth in write off losses. This included implementing operations, bank-like credit risk.
• No merchant risk management team existed prior to 2001 and losses grew dramatically after 9/11. Starting with a team of 2, built systems and processes to identify at-risk merchants mitigate loss. Based on proven.
• Core focus on Airline & Travel; created financial & legal expertise that evolved to become Airline CoE
• Implemented a credit review process to assess and mitigate large merchant risk, including the hiring of former bankers who could talk numbers while maintaining relationships. Transitioned from $0 to $1B+ in collateral.

Greater New York City Area

• Partnered with the operations team in creating new systems and procedures to control the financial risk of companies with Corporate Card programs.
• Created a new process to identify and manage/mitigate the financial & legal risk of accounts in or close to bankruptcy. At the height of the credit crisis, these mitigation savings amounted to 20% of loss provision and.

Greater Philadelphia Area

• Hired as a Commercial Credit Analyst and subsequently entered management training program. Graduated to Loan Officer and then named to start-up team that created a centralized Small Business Loan Center.
• Built up a local branch consumer loan business through word of mouth and referrals. On best day, closed more loans than most branches closed in a full month.
• Managed and sourced commercial loans from business customers & branches located in the Northeast Philadelphia region.
• Member of team that created a centralized small business loan center, which subsequently took over underwriting all loans in what was then the full five state footprint of PNC.

Master Of Business Administration (Mba), Mba With A Concentration In Mis

Ba Economics, Economics, Econometrics & Business Administration

Activities and Societies: Beta Sigma Lambda