- Worked in close collaboration with team members to ensure customers received high-quality service.- Trained new employees to perform duties.- Delegated work to staff, setting priorities and goals.- Resolved problems or concerns to satisfaction of involved parties. Promoted safe working conditions by monitoring safety procedures and equipment.- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.- Explained goals and expectations required of trainees.- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.- Driving consistent monthly revenue and managing PNL

- Consistently hit target month over month- Engaged positively with each customer, providing professional and polite support for sales and service needs.- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.- Assessed conflicts and identified solutions for clients promptly.- Identified demand for service offerings through needs assessments.- Processed payments and maintained accurate drawers to meet financial targets.- Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.- Worked with off-site locations to find desired items for customers.- Cross-sold products to boost overall sales purchases.- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.- Used product knowledge to suggest items to match client needs.- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.- Assessed customer product needs and interests in order to best recommend suitable items.

- Monitored email and phone communication to provide prompt responses and solutions.- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.- Liaised between client and technician to keep parties fully informed.- Kept records of parts and equipment used in projects to update inventory