• High-performing operations management with expertise in developing/optimizing organizational process in IT Service Management, customer satisfaction with orientated IT Service Teams, implementation of efficient ITIL processes and supporting infrastructure to deliver world class IT Services and Support. • Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.• ITIL expertise with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:- operational improvements - increased customer satisfaction ratings - cost reductions through improved process performance - productivity gains