Robert Planche Email & Phone Number

Oakville, Ontario, Canada

• Plans, directs, and manages the daily functions of the IT Support Operations Department. Manages and operates the technical support department. Oversees the procurement function to ensure the inventory is appropriately.
• Oversees the internal IT support operations function
• Manages subordinate staff in the day-to-day performance of their job duties
• Manages technical service-related operations for the organization
• Minimizes organizational cost through product standardization and tracking
• Ensures proper information system operations and plans necessary upgrades

Oakville, Ontario, Canada

Burlington, Ontario

• Completely responsible for corporate LAN/WAN
• Project Manager for all internal/external software/hardware technology implementations
• Provide senior leadership guidance, forecasting, budgeting, and disaster recovery planning, as well as recommend new, cost effective and innovative methods for processes within the company
• Responsible for setup, maintenance and configuration for all servers, desktops, printers, & appliances
• Responsible for all security, involving software (Symantec/Websense/Barracuda) and hardware (Fortigate/Checkpoint/VPN) solutions, as well as installing and maintaining internal video surveillance system
• Responsible for implementing, maintaining and monitoring backup/restore for all client/server data, using Symantec BackupExec

Oakville, Ontario

• Responsible for all IT Administrative tasks and Help Desk
• Responsible for all software development projects listed under the User Interface Developer position below
• Implemented and maintained software licensing (FLEXLM) for all FTI products
• Created and maintained VB solution for creation and distribution of license files to Marketing/Resellers
• Created and maintained software packages for all FTI product releases using InstallShield
• Built and configured all UNIX/LINUX based applications by porting from Windows

Oakville, Ontario

• Solely responsible for complete software development lifecycle of FASTBLANK (designed, prototyped, built and tested; Developed in C & C++, MFC & OPENGL)
• Assisted in many different aspects of development for all other FTI software products: BLANKNEST, FASTFORM, FASTFORM Advanced, BLANKWORKS, CATFORM V4 & V5

One World Drive, Mississauga, Ontario

• Implemented new and innovative processes by introducing staff to computer technologies, which improved their efficiency and reduced their workload
• Created/maintained Frontline Staff Scheduling Website
• Created/maintained client AS400 and Lotus Notes training manuals and provided group training programs
• Troubleshot a variety of problems related to clients’ calls that the team had
• Assigned work tasks to Frontline service team members
• Provided monthly and annual feedback on performance reviews to individuals

One World Drive, Mississauga, Ontario

• Provided superior customer service via phones, e-mails and faxes for both inbound and outbound calls
• Responsible for handling escalated calls from irate donors as well as complex account requests
• Processed and inputted all customer donations, sponsorships, and account changes into AS400
• Created/maintained client AS400 macros to improve and increase team data entry speed & accuracy
• Called prospective donors in designated market areas across Canada to qualify leads, conduct surveys and explain types of donation opportunities which were in great need of support
• Performed other duties as assigned