Robert Platt Email & Phone Number

Waltham, Ma, Us

Danbury, Ct, Us

• Oversee all aspects and operations of incorporated Pediatric Ophthalmology Practice• Systems - PM and EHR Coordination- Epic, Cerner/Powerchart, Centricity, NextGen, Compulink, E Clinical Works• Execution and administration of all operational procedures including business operations and enlargement of the NY based Pediatric Ophthalmology multi physician practice• Patient care management, billing coordinator, surgical scheduling, clinical supervisor, operations management, KPI tracking and development management, staffing.

Waterbury, Ct, Us

• Oversee operations for eighteen locations.• Frame, Sun wear, Contact lens and accessory purchaser, specifically distribution to location, aligning local trends to maximize turn and profitability• Developed a Private label frame business model to effectively align tier pricing structures to accommodate both the brand conscience consumers and managed care customers driven by structured plans• Developed Individual Private label frame core product assortments to generate maximum sales revenues to board space ratios per location• Direct key operational functions including sales, finance, customer service, quality assurance, purchasing, lab production, field support, optical systems, training, vendor contract negotiations, and bottom-line P&L.• Position sales team as solutions/consultative sellers.• Link service offerings to identified needs, consumer demand and emerging trends.• Establish goals and Key Performance Indicators (KPIs) and use data collection, analysis and trending to take a proactive versus reactive response to problems and opportunities.• Coordinate management and field support teams to implement revenue growth and cost effective strategies.• Utilize social media to effectively brand products and services.• Leverage all available resources to maximize service levels and to achieve the highest levels of service excellence.• Focus efforts on clients’ trust and loyalty through the establishment of customer-focused partnerships.• Combine employee empowerment with ownership and accountability for results.• Streamline operations, improved workflows and processes and achieve lean operations.