Robert Plenge Email & Phone Number

Sydney, New South Wales, Australia

• As a Systems Consultant, I've been instrumental in driving technological advancements and operational efficiencies for various organisations. Leveraging my technical expertise, I've analysed business processes.
• Be the technical lead on major priority one incidents including cyber-attacks, outages and companywide technical issues.
• Conduct post incident risk assessments and provide next steps and recommendations to our management team and the client.
• Main point of contact for engineers, ranging from junior staff to escalation engineers, offering guidance and assistance in troubleshooting client infrastructure issues.
• Act as the primary consultant for 7 of Centrix business managed services clients, ensuring all client specific IT process and procedures are documented, setup to best practices. Responsible for meticulously documenting.
• Primary contact for the company's management team, providing regular updates on client engagements and proposing innovative solutions tailored to their business needs. My proactive approach helps drive continuous.

• As a Field Engineer, I played a critical role in providing technical support and ensuring the seamless operation of Centrix Solutions' largest business client, a prominent Australian medical institute. With a focus on.
• Leading Business as Usual (BAU) support efforts for the medical institute, responding to a high volume of support requests ranging in complexity and urgency.
• Serving as the primary onsite presence for the client, managing day-to-day IT operations and ensuring the uptime and reliability of a complex IT infrastructure.
• Conducting monthly visits to public hospitals where the institute had dedicated wards and floors, addressed technical issues and providing proactive support to enhance operational efficiency.
• Responding to and resolving real-world cyber incidents, including both genuine threats and false positives, collaborating closely with the Managed Detection and Response (MDR) team to mitigate risks and ensure data.
• Managing and troubleshooting issues related to the institute's network, servers, printers, and other IT assets, utilising advanced technical skills to diagnose and resolve problems promptly.

• As an Escalation Engineer within the Service Delivery Team, I functioned as a Senior Support Engineer, shouldering a diverse array of responsibilities aimed at ensuring the seamless operation of IT services and.
• Managed intricate technical issues beyond the purview of junior engineers, employing advanced troubleshooting and problem-solving skills to address complex challenges effectively.
• Oversaw user onboarding processes, including system setup and induction sessions, ensuring seamless transitions while upholding security protocols during user terminations.
• Regularly reviewed backup processes and system faults, ensuring the integrity and reliability of critical data and promptly responding to critical alerts concerning network or server infrastructure.
• Spearheaded large-scale configuration deployments, streamlining processes for heightened efficiency and guaranteeing seamless integration of new hardware and software with existing systems.
• Provided technical support to both customers and internal teams for escalated issues, resolving them through meticulous research, analysis, and diagnostic procedures.

Sydney, New South Wales, Australia

• As an IT Support Engineer at Centrix Solutions, I functioned as the primary point of contact for all incoming technical issues, encompassing end-user support, network and server infrastructure, service requests, and.
• Monitored and maintained the overall client network, overseeing VPNs, UPS, Servers, and user devices.
• Created and maintained comprehensive hardware and software asset registers.
• Configured and implemented automated workflows and reports for enhanced operational efficiency.
• Conducted administration for Exchange Online/On-Prem and managed Windows 10/11 environments.
• Maintained accountability for ticket management, demonstrating a proactive approach to issue resolution.

Sydney, New South Wales, Australia

https://www.veritas-asiapacific.com/

Diploma, Information Technology Networking

Activities and Societies: ICTICT517 Match ICT needs with the strategic direction of the organisationICTNWK503 Install and maintain valid.

Certificate Iv, Information Technology Networking

ICTNWK401 Install and manage a server ICTNWK403 Manage network and data integrity ICTNWK404 Install, operate and troubleshoot a small.