Supporting London Undergrounds Connect NetworkSpecialising in the Connect Radio System (Motorola's Dimetra R9.1 and Bespoke Zetron Dispatcher and Train Mobile solutions) delivering an in-depth working knowledge of all elements involved.Roles included elements from all phases of product life cycle (Cradle to Grave): Supporting NMC with Faults & Problems and providing real time coaching, handling escalated fault investigations to resolution & working with 3rd level Support… Show more Supporting London Undergrounds Connect NetworkSpecialising in the Connect Radio System (Motorola's Dimetra R9.1 and Bespoke Zetron Dispatcher and Train Mobile solutions) delivering an in-depth working knowledge of all elements involved.Roles included elements from all phases of product life cycle (Cradle to Grave): Supporting NMC with Faults & Problems and providing real time coaching, handling escalated fault investigations to resolution & working with 3rd level Support Contractors.Carrying out system administration functions on network elements and applications.Working Closely with Customer (LUL) to answer problems/questions relating to the end user experience, problems and concerns with the Radio System and offering advise/solutions. Working with Depots to assist in Train Mobile ProblemsSupporting Bid teams with customer requirement specifications, supplier proposals and internal labour support/costing's to deliver proposed solutions/services.Supporting Project teams (Internal, Customer & Supplier) with implantation of new solutions & services, working closely with Customer, Suppliers, Project Managers, Designers & Engineers.Development of operational processes and procedures to support Core system and new services/solutions added to network for on-going O&M support.Supporting Subscriber terminals (MTH800 & MXP600 etc), form Codeplug configuration through to iTM System AdministrationIntegrating New services into Live network. Escalated Faults, Project Support, Network System configuration,, Subscriber terminal Configuration, Hardware support, Application support, System Security Support. Show less

Supporting Ionica’s Proximity I – Fixed Radio Access network, its transmission backbone (DMC Microwave) and Switch's (GPT System X)