Robert Polk Email and Phone Number

Instrumental in tailoring customer first policies and processes for a never before sold or implemented product, including a 900 + site projectQ1, 2023: Met 139% of forecasted revenue target: $87K monthly reoccurring revenue | Q2, 2023: Met 104% of forecasted revenue target: $35K MRR | Q3, 2023: Met 158% of forecasted revenue target: $25K MRRPrimary owner of 115 site Dedicated Internet Access project for a nationwide emergency services networkManaging a 50 site VPN Project and a separate 52 site DIA Project in tandemExceeded customer expectations and timelines for a 225 site dual product project for a national banking chain

Managed all large projects in dark fiber to cell tower installs for 4 top providers in the U.S. Extensive experience managing outside plant teams (OSP), construction, and carriers. Ran all meetings with providers, vendors, and, internal teams.

Managing all aspects of sales conversion to revenue for CenturyLink (formerly Level 3) is the key aspect of this role.Actively handling all service activation elements of customer orders from order entry through service activation is the overall responsibility.Delivering project status via conference calls, presentations, or in-person meetings encapsulates weekly communication to customers and agents. Initiating, developing, and managing action plans to correct and prevent the re-occurrence of specific dispute types while training coworkers on a monthly basis allows for a continuous improvement for the overall team.

Project Managed all transactional orders by way of circuit provisioning, logistics implementation, customer activations, and number ports.Led team to exceed monthly revenue targets with average of 96% conversion of revenue opportunity in 2015.Maximized customer experience by establishing rapport, identifying and assessing client needs, and resolving issues that arise.

In depth training in technical configuration and solution of appraisal software.Exceptional tending of clients in a fast paced and high pressure environment.Responsibilities included: advanced trouble shooting with software and product specifics, training new employees, and maintaining an efficient and positive work ethic in a detail oriented setting.Multitasking within company systems while working closely with clients to resolve appraisal and real estate data issues.A wealth of knowledge on all company products as they apply in the work place.

Maintain and organize booking and service with clients via email, phone, and in person. Build strong relationships with business contacts to make sure the most professional level of quality is provided. Direct interaction with various vendors and equipment dealers. In depth use of MS Word, MS Excel, and MS Powerpoint. General Labor, employee supervision, customer filing, and organization of invoices. Trusted with all opening and closing duties. Extensive training in POS systems.

Trained and educated on company policies and exceptions as they apply to shareholders and representative relationships. Direct business transactions concerning account activity, including the buying, selling, and trading of shares. Responsible for reregistration, change of beneficiaries, reordering of statements and general account maintenance. Promotions include: Service 2 specialist.

General up-keep of bar and restaurant. Multi-tasking in time sensitive environment where attention to detail is essential. Educated in spirits, working closely with vendors. Responsible for all opening and closing including: keys, alarm, and safe codes. On duty senior employee with management of kitchen and bar. Efficient in POS systems.