Robert Poole Email & Phone Number

Greater Nashville Area, Tn

Directly oversee 8-10 locations with a total annual revenue of $8.1 million. Monitoring each units P&L and addressing operational issues as they arise. Uphold Taher's operational standards by evaluating current procedures and adjusting according to changing demands. Make recommendations to senior management on process improvement, technology, and financial success strategies. Use strong interpersonal skills to establish positive relationships with staff and clients. Activity involved with launching new locations throughout the US providing training and support.

Greater Nashville Area, Tn

This role included the supervision of accounts in 2 States with a sales volume of 3 million in sales. Actively involved with training, coaching, and mentoring. Met and exceeded all budgeted metrics year over year to include food cost reduction, labor reduction, while increasing profitability, and sales performance. Implemented new location openings, micro markets, POS programming, and in various states. Responsible for creating budgets, forecasting, and routine quality assurance inspections. Winner of top award for performance and profit.

Nashville, Tn

This position afforded opportunity to be dual branded and gain multi-unit experience. Responsibilities included full P&L accountability, business development, sales forecasting, marketing, hiring, training, payroll and guest satisfaction. Validated and followed-up on day-to-day operations such as labor, sales, maintenance, employee, and management development. Motivated, coached and trained recipe adherence which directly improved food cost and customer experience. . Expertise in improving food cost, asset protection, improving gross profit margin and building talented successful teams.

Oklahoma City, Oklahoma Area

This position included supervision of 3 departments which included in room dining, the bar and the restaurant. Responsibilities included interview, train and the development of new employees, daily reconciliation reports, inventory, scheduling, payroll, employee reviews and overall guest satisfaction. Additionally, responsibilities included participating with the creation of local marketing campaigns, promotions and some website administration.

Tulsa, Oklahoma Area

Successes with meeting the goals for one call customer solutions. Achieved 95% and above on quality assurance scores for 8 months, Regularly in the top 10 for office performance , proficient with sustaining a high closing ration on multiple products. Within 6 months of hire the role afforded a promotion to CSR II/Technical Support. New responsibilities included working as a “buddy” in launch pods training for new employees and supervised other pods in the absence of supervisors. Spoke to new training classes regarding promotions based on sales and effective communication skills.

Tulsa, Oklahoma Area

Successfully lead Multi-units to become top performers the district. The role was steward to $9 million in annual sales. Responsibilities were to hire and train all positions including management, while overseeing daily operations. Additionally the role reduced staff turnover, accelerated and strengthened the management development process, improved operating system the resulted in smoother restaurant operations and improved staff morale. Achievements included the top 3 awards for my District: Top Labor Control, Top paper Cost and Top Food Cost which was directly related to increasing bottom line profits

Tulsa, Oklahoma Area

Responsibilities included the interviewing and hiring of new employees, understating and controlling labor based on sales, controlling food cost by utilizing portion control methods, ordering and invoicing. It was necessary to learn the ability to recognize production bottle necks and adjusts the team to better serve the customers; built a strong team of front-line managers with excellent esprit de corps by implementing regular management meetings, improved training, and incentives. Worked closely with general manager to learn how to read and interpret Profit and Loss (P&L) statements, and make necessary changes to areas such as labor, food cost, and wastes to increase bottom line profits.

Atlanta,Ga

The principal duties of this role were Accounts Payable and Receivables for an extremely high volume restaurant. This role was responsible for all cash transactions, invoicing, and inventory control. A successful tenure afforded a promotion to collaborate with the sales and public relations department to develop new marketing strategies and author press releases; worked in Front of the House and Back of the House management positions for one year (6 months each) to gain inside knowledge of the operation.

Columbus, Georgia Area

As an Executive Administrative Assistant duties included serving as an impenetrable gatekeeper for executives, freeing them to focus on operations. The position introduced, and then implemented, the paperless office concept which eliminated duplicate paperwork and reducing cost of office supplies. Additionally, duties included revamping the outdated training manuals to ensure accurate information for all new and existing employees. The scope of responsibilities were compiling and generating expense reports for all executive in the company, scheduling meetings, travel arrangements, review contracts and produce daily tonnage reports.

Business Administration And Management, General

Business Administration And Management, General