• Executive Consultant, focusing on strategy, growth, operational excellence, and financial improvement across all departments. • Primary clients, Automotive Luxury/Exotic brands, and multiple point locations and other fixed operational industries. • Responsible to manage assets over 50M and operational budgets over 15M • Coaching / Mentoring middle management and individual contributors developing stronger and successful leaders and future management. • Achieving positive financial growth results with clients across each department.o Increasing Gross Profit on average 15%-20%, improving CSI scores by +10% .o Cost reduction initiatives• Integration of new technologies focused on driving business and growth. • Ability to challenge individuals, to enhance their views on the overall business and not a single process.

• Manage a multi-layered team of 50+ employees across seven sites.• Developed the Fleet/ Fixed Asset Management Team into a world class organization.• Responsible for $10M operating budget and 1M + parts inventory across multiple locations. • Develop processes and procedures to accurately measure and account for all fixed and maintenance costs on a 450-vehicle fleet, 400 revenue generating and 50 non-revenue generating vehicles. • Strategically aligned the department to meet the company’s growth plan while utilizing the individuals’ key attributes.• Developed a budget structure which reduces the cost of maintenance per unit by 40% over the next 3 years.• Implementation of 6S methods and practices, further driving efficiency, productivity safety and waste reduction.• Participate in senior leadership round tables pertaining to technical and operational strategy on growth. • Overall responsibility of a revenue and non-revenue generating fleet exceeding 450 units.• Successfully Maintain the following KPIs; 95% Fleet and Launch availability and 98% Fleet Up Time through implementing and execution on standard processes.• Responsible for all required DOT and FMCS, FMVSS and overall vehicle safety compliance and reporting.• Strategically aligned the department to meet the company’s growth plan while utilizing the individuals’ key attributes.• Coaching/mentoring employees on management methodologies, decision making, and task management to develop future leaders.

Head of Technical Ferrari Challenge Series North America, Jan 2019 – June 2022• Managed the on-site technical staff, developing a detailed work itinerary and timelines to ensure coverage during the event.• Oversaw all technical activities related to vehicle safety, inspections, diagnosis, and root cause and rules compliance.• Worked in collaboration with the factory and Vendors ensuring a prompt resolution to technical concerns.• Continually evaluated business generating potential and identified area of cost savings.Aftersales Business Manager, June 2018 –June 2022• Managed upwards of 18 Ferrari retailers in the USA and South/Central America, focusing on Aftersales revenue generation and customer satisfaction and experiences. • Technical Expert for all product liability and legal matters, lemon law, accidents, fire• Responsible for exceeding annual service, parts, accessory, warranty, and training targets.• Generated over $15 million in revenue per year, in responsible area.• Ensured compliance with all Ferrari policies, procedures, and corporate identity standards. • Lead network development processes for new dealer partners, service, and body shop facilities within the Ferrari network.• Developed strategic solutions focusing on improvement of dealer profitability, client retention and experience.• Managed high risk clients in terms of lemon law/vehicle repurchase and ensured Ferrari and Ferrari NA are protected.• Drove best in class practices, identifying key dealer staff who excel or require mentoring.• Provided leadership and mentoring for the other Area Business Managers and other Aftersales Staff, ensuring we are focusing on criticalities for success and customer satisfaction.• Developed strategic points and communicate those interdepartmentally to ensure achievement of the yearly initiatives funneled down from the factory.

• Direct interaction with local clients, providing customer support and high level engineering analysis to complex problems• Develop detailed reports identifying root cause, problem resolutions and corrective actions• Develop Engineering Change Notifications and Change Management Processes• Provide Engineering insight to cross functional teams and design reviews• Develop and draft work instructions, service bulletins and other documents related to product and process improvements

• Responsible to ensure required reports were submitted to the appropriate agencies• Responsible to launching safety and emission recalls for North America and Canada• Provide Engineering best practices to management• Ensure New Model Year Certification was obtained

• Manage the Technical Support Team for the East Coast • Manage East Coast Technical Support Specialists Team• Management of National Workshop and Technician• Coordinate with the Legal Department and Area Managers for vehicle inspections • Generate training plans for growth of direct reports• Provide senior level engineering analysis on critical investigations• Compile and analyze monthly KPI reports for internal review and presentations• Review technical responses to the network ensuring accuracy and clarity

• Manage Blue-On-Line technical reports from dealer network• Provide on-site specific technical training to the network• Manage Maserati NA national workshop/technicians• Provide engineering analysis and solutions for anomalies presented by network• Analyze root cause of component failures identifying corrective actions and implementation• Compile and analyze monthly KPI reports for internal review and presentations• Travel throughout the network providing engineering expertise regarding repeat repair vehicles/legal inspections/complex anomalies• Manage and develop technical documentation for Maserati North America network• Support special engineering projects in conjunction with Maserati SPA• Provide technical/engineering expertise to Maserati North America’s General and Outside Counsel regarding legal cases/investigations• Manage quality assessments of Tier 1 and Tier 2 Press and Marketing vehicles • Lead responsibility on special projects within aftersales, critical clients, internal committees, synergy implementation.• Product Liability Automotive Crash Investigator/Data Analyst (Certified)• Currently pursuing certification for vehicular fire investigation

• Investigate Dealership Warranty Reports, Analysis and Trend Data • Review Dealership’s Fixed Operation Processes for Compliance to Chrysler LLC• Generate Process Recommendations from findings for reduction of warranty waste and Daze Percentages• Educate dealership personnel in proper Chrysler Warranty Policy and Procedures• Responsible for Repair Claims Analysis, Approval of Warranty Repairs• Provide Technical Information for correct repair processes/review technician’s diagnostic step and procedures• Assist with Root Cause, Corrective Action, and repeat repair investigations• Responsible for generating Final “Finding and Action Reports” and Warranty Performance Reviews of each dealership’s assignment• Provide a person of contact for dealerships to communicate with for future Warranty or Technical Process Questions

• Diagnosis root cause diagnostic and provide corrective action repairs on all vehicle systems• Provide repair validation and documentation• Responsible for Quality Control of Repeat Repair vehicles at dealership• Demonstrate Customer Service Standards at all times within the facility• Provide proper Documentation control of all warranty processes, forms and paperwork• Monitor Warranty Bulletins for warranty trend compliance

• Supervise test cell operators and operations• Develop test protocols for aging and evaluation of automotive emission catalysts on gasoline engines• Develop computer programs to manage the overall test sequence and control the engine, test cell, and data collection systems during test durations• Research continual technology and safety improvements within the facility• Test root cause test cell equipment and/or software/hardware failures• Implement work instructions and training for various processes developed • Test cell configuration and operation• Certified Member of Site ERT Team

• Analyze root cause analysis for multiple vehicle systems• Develop of short and long term corrective actions for failure modes• Maintain Positive Relationships with both Dealerships and Customers• Provide Engineering Assistance to Dealership technicians with difficult to diagnose vehicles • Work with CAN communication systems, updating, troubleshooting, and repairs• Work closely with other engineers groups to create corrective actions and documentation• Perform cost analysis and reductions in current productions components• Provide enhancements and design for current and future diagnostic tools• Special Study Projects identifying abnormal failures and sources• Hybrid Vehicle Root Cause Failure Investigation and Repairs • Sub Component assembly review for work in larger systems