Robert Poulos, Mfa Email & Phone Number

Overland Park, Kansas, United States

-Leading a team of 5 analysts and program managers to support 12 distinct customer channels-Managing contract lifecycles, utilizing multiple, disparate systems-Contract SME for contract lifecycle management during long-term transformation process for finance organization-Quality assurance monitoring and reporting-People leader with responsibility for assigning merit increases, yearly bonus awards, and spot bonuses/recognitions-Supported multiple new project/program launches including those of a confidential nature, preparing for launch with minimal support teams-Interacting with other internal teams including legal, sales operations, sales strategy, finance, compensation, risk management, and IT.

Overland Park, Kansas, United States

Managed contract lifecycle for multiple third-party retail channels, each with its own complex contractual structure, leadership, and organizational impacts. Monitored contractual data, expiration dates, notice dates, and contract status across the enterprise. Launched new programs and initiatives by serving as the SME for the CRM/CLM system being utilized. Lead multiple projects to streamline contract lifecycle and reduce errors in data entry through process improvement, documentation, and continuous revision. Gained Lean Six Sigma Green Belt course completion and implemented learned strategies to reduce touchpoints, automate approval gathering, and reduce process complexity to improve speed to market.

Managing a variety of projects and programs related to indirect dealer strategy, contracts, and compensation. Contract Lifecylce manager for T-Mobile Retail Dealer locations, responsible for monitoring contract status, gathering contract approvals, capturing signatures, and operationalizing contractual changes in centralized data warehouse.

Overland Park, Ks

-Managing various projects including but not limited to Indirect Dealer Contract Administration-Data analysis and budget monitoring for strategic initiatives within the third-party retails sales channel-Contractual drafting, template management, and contract change management for all related contracts, amendments, side letters, and termination notices.

Kansas City, Missouri Area

-Managing regional sales and performance metrics reporting.-Contract management for third-party partners.-Leading Indirect Operations team in all manner of compliance initiative.-Partnering with internal and external teams for numerous projects, including opening of new distribution (from identifying opportunities to lease execution to door swing), systems changes and troubleshooting, escalation support, and training.

Overland Park, Kansas

-Member of retail operations team-Customer escalation specialist for local 3rd party dealer doors in KS/MO region, also providing secondary support to National Retailer and Corporate Owned Retail doorsDuties-Sales and compliance report generation and distribution-On-boarding/off-boarding of dealer door locations, including contract management -Issue diagnosis and resolution-Direct correspondence with internal and external district and regional management

Leawood, Ks

Leading a sales team as part of retail management staff. Driving sales and profitability through great customer experiences.

Overland Park, Ks

As a member of a retail management team, I lead the efforts of the technician's department in all aspects of the store's operations. From sales to repairs to compliance monitoring to policy procedure implementation, I am personally responsible for the performance of all back office reporting. Day-to-day, this means inventory receiving and management, complex problem diagnosis and repair of hardware and software. My responsibilities also require constant attention to the details of front line customer interactions to ensure high level customer service, while also driving sales and reducing operational costs and risks through the implementation of best practices.I also disseminate corporate communications to the staff through email and face-to-face interactions in order to ensure all employees are aware of the current policies, network status, and device issues to foster positive customer experiences.

Olathe, Ks

-Presented communication solutions to small businesses and individual consumers, handled customer inquiries, complaints and service requests-Rapidly exceeded performance benchmarks, attaining promotion within three months of hire and second promotion within seven months of hire

Overland Park, Ks

- Managed guest experiences from start to finish

Maple Woods Campus

-Courses Instructed: Composition I, Composition II, and Introduction to Literature -Served on Academic Affairs and Ad Hoc Faculty Evaluation Committees -Active Member of Faculty Association -Mentoring Program participant -Workshops on professional document production and networking skills -GSA faculty cosponsor

Chanute, Kansas

-Courses Instructed: Composition I, Composition II, and Introduction to Western Literature, Introduction to Fiction Writing-Served on the Library, On-line Instruction, and Ideas Committees-Served as English Department representative to the Kansas Core Outcomes Project

Wichita, Kansas

-Courses Instructed: Composition I and Composition II Writing Center Tutor-One-on-one tutorials with students of all disciplines struggling with grammar and/or essay construction

Lenexa, Ks

-Managed inventory, scheduling, training, and sales reporting for a small store in Oakley's luxury retail brand Occhiali Da Sole-Met or exceeded personal and store sales goals each month during my tenure

Lenexa, Ks

-Began as a sales associate, matching customers to products-Managed 8-20 employees, assisted in scheduling, store training, and sales mentoring

Lenexa, Ks

-Managed incoming shipments and inventory for a retail shoe store

Lenexa, Kansas

-Retail sales position, matching customers to products.

Master Of Fine Arts (M.F.A.), Creative Writing, 3.93 Gpa

Activities and Societies: Mikrokosmos Arts Magazine, Professional Resources Committee-2008 Non-Fiction Editor, 2007 Assistant.

Bachelor Of Arts (Ba), English - Journalism And Creative Writing Emphasis, 3.9 Gpa

Activities and Societies: Number One Literary Arts Magazine, UMKC Golden Key International Honor Society, English Undergraduate Advisory.

Education record

Activities and Societies: Soccer, Tennis, Forensics, Choir, Theater, Frisbee Club, German Club, Chess Club