Robert Pritchard Email & Phone Number

Swansea, Wales, United Kingdom

Managing the helpdesk team and evaluate performance · Ensuring customer service is timely and accurate on a daily basis.* Manage the help desk team and evaluate performance* Ensure customer service is timely and accurate on a daily basis* Recruit, train and support help desk representatives and technicians* Set specific customer service standards* Contribute to improving customer support by actively responding to queries and handling complaints* Establish best practices through the entire technical support process* Follow up with customers to identify areas of improvement * Develop daily, weekly and monthly reports on help desk team’s productivity* Provide customer feedback to the appropriate internal teams

South Wales

National

Responsible from the planning phase through to transition and closure of all technical and non-technical operational project work whilst maintaining the progress to the business of any technical tasks in such a way that minimises the risks of delay. Providing direct management and control of business resources engaged on security related contracts.

Managing national security accounts / contracts with the overall accountability for the security functions provided to our client base.- Business Development, Bid Writing, submission of PQQ’s, Tenders and Service Quotations. - Prepare and monitor budgets.- Prioritise and allocate security resources correctly and efficiently.- Define, implement and maintain corporate security policies and procedures.

Responsible for the overall out sourced Security Guarding & Reception Services; Management, leadership and staff development to Transport for London Head Office Buildings.

Wales & West

Managing a mixture of regional and national security accounts / contracts with the overall accountability for the security functions provided to our client base.- Business Development, Bid Writing, submission of PQQ’s, Tenders and Service Quotations. - Regional P&L Accountability.- Define, implement and maintaining corporate security policies and procedures.- Managing and delivering an accredited SfS Training Centre.- Provide leadership, training opportunities and guidance to personnel.

General Manager - Security Division